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Contact center optimization helps keep classrooms open
In the early summer of 2020, we at the Rhode Island Department of Health (RIDOH) had a lot to be proud of. Just a few months earlier, in March, my team in epidemiological operations (Epi-Ops) witnessed the full-on assault of COVID-19 on our state’s...
STEM provides tech opportunities for teens, diversity in thought
By making Science Technology Engineering and Math (STEM) an integral part of secondary school ...
In Germany, student projects explore and advance AI-human interactions
In recent years, artificial intelligence has made enormous strides. AI is powering self-driving cars...
How blockchain can transform a teachers’ pension system
When teachers retire, they expect accurate pension payouts. That’s also the goal of plan administrators, who have an obligation to ensure pension system integrity. Still, inadvertent errors can occur. And if a cybercriminal breaks into the system ...
The future of work involves disruption. AI illuminates how to prepare
What is the future of global business in the digital age? That’s our focus at The Conference Board...
How to make campus life better with AI technology
In many organizations, business intelligence is the exclusive province of IT specialists and business analysts. However, those of us at Michigan State University (MSU) have a different approach. At MSU’s Division of Residential and Hospitality ...
How IBM Garage helps improve predictive analysis
When we started working with the IBM Garage team, we never imagined we’d turn our whole system on its head, find new purposes for data we were about to discard, and improve our predictive capabilities. We developed the XComP (eXtensible ...
How AI is helping to transform education in Japan
A fourth-grade science class is just beginning. Students are settling into their seats as the teacher poses a question: Why does a heated aluminum can collapse when it is rapidly cooled? Instead of consulting a textbook or listening to a lecture, ...
How machine learning keeps ambulance transport...
How cloud and AI are de-carbonizing road construction
Mainframe as a service from the cloud supports...
