Cognitive

Chatbots help bridge the context gap in customer service

Meet Nadine. Nadine finds unexpected charges on her phone bill and, boy, is she frustrated. The same thing happened last month, and she had to speak with three different agents before the problem finally went away. Now that it’s back, Nadine is considering a switch to another provider. She even tweets about it, complaining to […]

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Safely connecting kids to the digital world

We’ve all heard the expression “When one door closes another opens.” That’s what happened at my company, Dynepic, which started as a developer of social smart toys. Today we have pivoted to provide the iOKids Platform, a secure, social gateway to enable kids’ connection to the digital world under the watchful eyes of parents. Protecting […]

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Our journey to collaborative and cognitive computing

Canal Barge Company, Inc., is a midsize marine transportation company with a refreshing openness to new technologies. We’ve recently transitioned our email system to the cloud, deployed a cloud-based collaboration platform and started to explore cognitive computing, all with promising results. Canal Barge has offices up and down the Mississippi River with employees working in […]

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Local Motors steers the future of cognitive, self-driving vehicles

A few years ago, I had an experience traveling through the Washington, D.C. area with my father, who is in a wheelchair. He continually asked me about where we were and what was going on. I could sense that he was nervous about being in a wheelchair in an unfamiliar environment. I knew that I […]

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Can smart facilities management help slow tuition increases?

If you walk around a university like ours, one of the really cool things you see is how our facilities management people are woven into the buzz of student activity all around campus. It’s refreshing because it shows that students are aware that things like heat, air conditioning and lighting – things they can easily […]

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IBM Watson whispers, world record breaks

I’m proud of the recent run of the SilverHook powerboat between Key West and Cuba not only because our team broke the world record, but also because we are transforming the sport of offshore powerboat racing. A key factor is data-driven artificial intelligence. Not only does collecting and analyzing live data help us drive the […]

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SilverHook and IBM Watson IoT push ocean racing to world record

On August 17, 2017, the 48-ft. SilverHook powerboat broke the endurance world record from Key West to Cuba, traveling 103 miles through the Florida Straights in 1 hour, 18 minutes and 3 seconds. Average speed was 79.23 mph and top speed 127 mph. As the captain of the SilverHook Powerboat Team, and throttleman beside driver […]

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The era of exponential impact

Someday, I want to tell my grandchildren about the work I’m doing now. I want to tell them that I was on a team that helped pioneer the cognitive era. Because I think that creating the mind—creating intelligence—might be the ultimate invention. For me, that’s the Holy Grail. And I am competitive. When I played […]

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IBM Watson Care Manager helps court better serve youth

Note:  This is part one of a two-part series on IBM Watson Care Manager for specialty courts. Our goal at the Juvenile Court of Montgomery County, Ohio, is to keep kids alive until they’re old enough to make decisions on their own. We feel as if almost every child is directly or indirectly at risk […]

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