Cloud
Businesses gain edge in digital world with high-tech consulting
My company, Sopra Steria, is a digital transformation service provider. Our 40,000 employees offer consulting, systems integration, software development, infrastructure management and business process services across 20 countries. This gives us considerable insight into the competitive issues facing enterprises in today’s lightning-fast digital world. Those of us from the IT industry used to having IT-related […]
How IBM Cloud Garage helps improve predictive analysis
When we started working with the IBM Cloud Garage team, we never imagined we’d turn our whole system on its head, find new purposes for data we were about to discard, and improve our predictive capabilities. We developed the XComP (eXtensible Competencies Platform) system at East Carolina University (ECU) in 2011. The XComP system helps […]
How AI chatbot technology can help boost service
What makes a financial services organization a good bet for a customer? To start, customers look for a successful track record, a commitment to fiduciary duties and low fees. But they also value responsiveness. When customers have a question, they want a prompt answer. They want a company devoted to providing convenient, personalized customer experience. […]
How to lift building IQs and improve people flow with high-tech AI
At KONE, our job is improving People Flow® in some of the world’s tallest buildings in the world’s largest cities. We know that even one elevator or escalator out of service can cause major headaches for the people that count on them to get from one place to another. That’s why we started working with […]
Passionate teen coding phenom imagines the future with AI
I started coding at age five because I was interested in what was going on behind the scenes on the computer. Something as simple as how to change the color of the screen fascinated me. And I kept coding because my parents encouraged me. And now it’s a passion. A hobby. Something I just love […]
Analytics and AI can improve healthcare benefits decisions
Most of us are aware that advanced analytics and AI can help doctors diagnose disease and treat patients better. An area of decision support that’s been neglected, however, is healthcare benefits. This is unfortunate because benefits decisions can have serious financial and wellness consequences for every employer and its employees. Indeed, a typical family of […]
How AI technology helps to boost the customer experience
Companies use all kinds of tools to find out what customers think about their products and services so they can improve the overall customer experience (CX). They mine data from social media, conduct focus groups and surveys, and collect feedback from customer service reps. Eventually, all this information can reveal what customers are thinking and […]
How AI is helping to transform education in Japan
A fourth-grade science class is just beginning. Students are settling into their seats as the teacher poses a question: Why does a heated aluminum can collapse when it is rapidly cooled? Instead of consulting a textbook or listening to a lecture, students are assigned to one of three experiments. One experiment involves cooling a bag […]
How to help clients crawl, walk, then run with high-tech AI
As companies tap into the power of artificial intelligence, there’s often an impulse to run from the very beginning. There’s a mistaken belief that AI can solve everything. For this reason, we call our company Darwin Ecosystem because we look to the crawl, walk and run model—taking a tiered approach to help ensure transformation success. […]