AI/Watson

Businesses gain edge in digital world with high-tech consulting

Share this post:

My company, Sopra Steria, is a digital transformation service provider. Our 40,000 employees offer consulting, systems integration, software development, infrastructure management and business process services across 20 countries. This gives us considerable insight into the competitive issues facing enterprises in today’s lightning-fast digital world.

Those of us from the IT industry used to having IT-related KPIs will notice a change. Business executives no longer care about solving IT problems. Their concern is resolving critical and complex business challenges, which have three main components.

The first challenge is speed–companies have to be very fast and nimble. Secondly, they must react not just to the moves of traditional competitors, but to new digital players that bring fresh approaches. Third, they have to modernize legacy systems and processes that are still central to operations.

We address these challenges by abandoning a purely vertical vision to offer solutions that integrate advanced technologies, technical know-how and business consulting expertise. Technologies we often integrate include AI, blockchain, the IoT and the cloud. All can add intelligence to legacy systems to create more agile and adaptable processes.

Capitalizing on IBM’s strength

Sopra Steria counts on IBM’s leadership in these technologies to help our customers digitally transform.

We put customers on the IBM Cloud and believe in the open source Hyperledger blockchain fabric that IBM supports. As blockchain technology matures, we expect it to become a significant part of our business. Blockchain helps to make people, companies and industries work in a collaborative, community-like mode, and soon it will be linked to existing processes.

Some years ago, we bet on IBM Watson as our AI technology. In fact, we were the first IT service company to join the IBM Watson Ecosystem program and in 2015 launched a cognitive Center of Excellence in Europe. That bet has paid off now that Watson is a leading technology in the AI market.

We frequently embed AI in customer solutions and utilize Watson’s natural language understanding to power chatbot solutions for virtual assistance. We also developed a kit to help clients build their own Watson chatbots.

Embedding business intelligence

If your company is considering a digital transformation project, here’s my best advice: assemble a multi-disciplinary team whose members have diverse backgrounds and experiences. Because digital transformation affects every strata and function of a company, a team consisting of consultants, engineers, developers, integrators and business experts will most likely create new value.

Be sure, however, to measure the value your solutions deliver. You may think the value is there, but you won’t know until you measure. As an example, success doesn’t come from creating an elegant chatbot. It comes from increasing the productivity of employees and processes.

Digital transformation requires embedding intelligence within your systems and processes. It also benefits from a strong partnership model, as exists between Sopra Steria and IBM. We complement each other to the advantage of our mutual customers.

  

Listen to Mohammed Sijelmassiis discuss digital transformation to help customers:

 

Chief Technology Officer

More AI/Watson stories

How AI technology can help boost fashion forecasting

India is a country of fashion-loving millennials who love to wear the latest colors and styles. To capitalize on this strong market, however, fast fashion retailers such as my company, Bestseller India, have several challenges to overcome. The first is common to all retailers: how to offer consumers the right merchandise in the right store […]

Continue reading

SilverHook gains edge with AI in race to the podium

Last year, after breaking the Guinness World Record for the Key West to Cuba run, we wondered what was next for the #77 Lucas Oil SilverHook ocean racing powerboat? We found the answer in the 50th anniversary of the Trinidad & Tobago Great Race, one of the most grueling races in the world. The 115-mile […]

Continue reading

By Curt Wiedenhoefer and others

Smarter surgical recoveries with wearable technologies

When we entered the field of orthopedic medicine 20 or so years ago, a total knee device sold for $15,000. Today it’s $3,000. Implants are now essentially commodity items. They’re all FDA approved, and patients generally see good results. However, with today’s shift to value-based healthcare, including programs such as Comprehensive Care for Joint Replacement […]

Continue reading