Takayuki Okamoto, Japan Airlines

How AI helps Japan Airlines personalize the travel experience

Written by Takayuki Okamoto | AI/Watson, Cloud, IBM Services...

For airlines, the sheer volume of flights and travelers can sometimes make it difficult to provide a personalized customer experience. When airports are busy and flights are full, passengers sometimes feel that the airline simply sees them as objects to be transported from point A to point B. In response, Japan Airlines decided to set ...read more