Ross Ackerman

Elio With Watson: Transforming customer support at NetApp

Written by Ross Ackerman | AI/Watson, Cloud, Electronics

NetApp is leading a digital customer experience transformation by changing the way customers interact with the company. Our goal is to assist customers anytime via any channel. And we must respond quickly and accurately with minimal effort on their part. Typical customer support: a missed opportunity for customer connection Today, too many companies only think more