Makoto Kuribayashi, DMM FinTech Co. Ltd.

How AI chatbot technology can help boost service

What makes a financial services organization a good bet for a customer? To start, customers look for a successful track record, a commitment to fiduciary duties and low fees. But they also value responsiveness. When customers have a question, they want a prompt answer. They want a company devoted to providing convenient, personalized customer experience. […]

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