Babu Kuttala, ABB

How AI transformed ABB customer support in just 90 days

Written by Babu Kuttala | AI/Watson, Analytics, Industrial Products

When most manufacturers think of using IT solutions to support their business, they generally focus on augmenting their physical assets, or upgrading their inventory or supply chain management systems. ABB is different. With our unified, cross-industry ABB Ability™ digital offering, ABB is transforming into a data-driven manufacturer. We want to use data to drive all more