Data Analytics

Bringing Analytics Capabilities to Nonprofits in Italy

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CSVnet Report Image1When CSVNet approached IBM we were already aware of IBM’s On Demand Community program and of the company’s long tradition of commitment to addressing societal issues. So it was quite simple to start a conversation with IBM’s Corporate Citizenship team in Italy in order to set a common framework on which to build a partnership.

CSVNet is the National Coordination Network of Volunteering Service Centers (CSV), a consortium created in 2003 to provide strength and continuity to the network of service centers established in 1991. Today, CSVNet represents 72 service centers and is one of the most visible, active and vital organizations in the Third Sector (the non-profit sector) in Italy – serving more than 44,000 Volunteering Organizations (VO).

A critical part of CSVNet’s mission is to gather and provide accurate information about volunteering organizations. This is truly important in this period considering the Italian Government’s call for reforms in the Third Sector. To achieve our objectives, we needed a partner that not only understood the world of volunteering, but also had the technical expertise to design a process for us to collect and analyse data on VOs.

Our first task was to aggregate a central database of VOs in order to:

  • Increase the value of information on volunteering by extracting relevant metrics from CSV data
  • Provide updated VO information to private and public entities, including funders
  • Reinforce CSVNet’s role as the source for the latest data regarding Italy’s Third Sector
  • Contribute to the shaping of national policies on the Third Sector

After one year of partnership, thanks to the IBM Impact Grant Program, we achieved our strategic objective.

On October 19, 2015, we presented the “First National Report on VO Adhering to the CSV Network” at the EXPO Milan 2015 Civil Society Pavilion. The report analysed data from more than 44,000 volunteer organizations through 2014 to address key questions about the scope and reach of volunteerism across Italy. This was not just “one more report,” but the result of a partnership that created real impact, promoting a project able to involve all the actors of the system – CSV, VO and public entities. In addition, the Italian National Institute of Statistics plans to include the CSVnet database among of the official sources to produce the next national Third Sector census.

Thanks to the IBM Impact Grant, CSVnet is now committed to restarting the process of improving data completeness and quality of data and provide an “Annual Report on VO”. The next steps will be to design and implement the National Unified Information System of VO in Italy.

Roberto Museo is Director of CSVNet. The National Coordination Centers for Voluntary Service promotes and supports the development of qualification CSV throughout Italy to support volunteering. The CSVNet Custom Grant included consultancy provided by IBM Global Business Services in Italy, and the use of IBM SPSS Predictive Analytics.

Related Resources:

Building Capacity in the Nonprofit Sector

IBM Grant Accelerates Oxfam Ireland’s Digital Engagement

IBM Custom Grant Aids Disaster Preparedness and Response in China

Learn More About IBM Impact Grants

Learn More About IBM On Demand Community


Competenze e Servizi per il non profit in Italia

Quando ci siamo rivolti alla IBM eravamo giàa conoscenza del programma di volontariato On Demand Community e della lunga tradizione di impegno sociale dell’azienda. Per questo èstato facile confrontarci con il team Italiano della Fondazione IBM Italia per costruire una partnership.

CSVnet èil Coordinamento Nazionale dei Centri di Servizio per il Volontariato (CSV) e nasce nel 2003 per raccogliere, dare continuitàe rafforzare l’esperienza dei CSV costituiti nel 1991. Oggi CSVnet rappresenta 72 CSV ed èuna delle piùnote ed attive organizzazioni del Terzo Settore in Italia fornendo consulenza e servizi a piùdi 44.000 Organizzazioni di Volontariato (ODV). Una parte importante della missione di CSVnet èquella di raccogliere e fornire informazioni precise sulle ODV, in particolare in questo periodo, considerando anche il progetto di riforma del Terzo Settore avviato dal Governo Italiano. Per raggiungere i nostri obiettivi avevamo bisogno di un partner che non solo parlasse il linguaggio del volontariato ma avesse anche le competenze tecniche per disegnare insieme a noi il processo di raccolta ed analisi dei dati sulle ODV.

Il nostro primo obiettivo èstato quello di creare una base dati unitaria delle ODV al fine di:

  • valorizzare le informazioni sul volontariato sulla base delle informazioni possedute dai CSV
  • fornire informazioni aggiornate sulle ODV ad enti pubblici o privati, compresi i donatori
  • rinforzare il ruolo di CSVnet come fonte credibile di dati aggiornati per migliorare la conoscenza del Terzo Settore
  • contribuire alla messa a punto di politiche nazionali sul Terzo Settore

Dopo un anno di partnership, grazie al Programma IBM Impact Grant, abbiamo raggiunto il nostro obiettivo strategico: il 19 ottobre 2015 abbiamo presentato il “Primo Rapporto Nazionale sulle ODV censite dal CSVnet” presso il Padiglione della SocialetàCivile di EXPO Milano 2015. Grazie all’analisi realizzata con il software di Predictive Analytics IBM SPSS, il Report presenta dati su piùdi 44.000 ODV e risponde a domande chiave su dimensioni e distribuzione del volontariato in Italia. Non si tratta dell’ennesimo rapporto sul volontariato ma del risultato di una partnership che ha creato un impatto reale promuovendo un progetto capace di coinvolgere tutti gli attori del sistema: CSV, ODV ed enti pubblici. In aggiunta, l’ISTAT intende includere la base dati unitaria del CSVnet fra le fonti ufficiali del prossimo censimento nazionale sul Terzo Settore.

Grazie al programma IBM Impact Grant, il CSVnet intende migliorare la completezza e la qualitàdella base dati realizzando un rapporto annuale sulle ODV. Il prossimo passo saràquello di disegnare e realizzare il sistema infomativo unico delle ODV in Italia.

Il Coordinamento Nazionale dei Centri di Servizio per il Volontariato promuove, qualifica e sostiene lo sviluppo dei CSV presenti in tutta Italia per supportare il volontariato. Grazie al Programma Impact Grant, il CSVnet èstato affiancato da consulenti IBM e ha potuto utilizzare il software di Predictive Analytics IBM SPSS.

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