Data Analytics

How Governments Can Collaborate with Their Citizens

The ever-growing pace of urbanization brings many challenges to government organizations, including increased demands for services with reduced sources of revenue, and calls for more accountability, openness and transparency. Forward thinking public sector leaders know that they can – and must – convene the right people, technologies and strategies to support growth and prosperity. Simultaneously, they also must ensure a safe and healthy environment in which their citizens may enjoy a high quality of life.


Enabling growth and prosperity requires collaboration – across boundaries and among organizations and departments – in ways that might have been previously unthinkable. Technological improvements are enabling governments to share not only big machines
like backhoes and emergency vehicles, but also services, big data analytics and
computing capabilities.

For example, by shifting information technology (IT), finance, legal, human resources and procurement operations to shared services, state and local governments can generate as much as 30 percent savings while improving the quality of service to their constituents. The use of shared services also helps make data – and its analysis – more transparent. This,
in turn, helps governments operate more efficiently, identify areas for improvement, and increase satisfaction and trust among citizens.

The State of Oklahoma has taken an important step toward creating a smarter government with improved efficiencies, lower costs and enhanced citizen services. Oklahoma worked with IBM to develop a new IT infrastructure that has established a model for compliance with federal guidelines on how states should handle information and processes. By analyzing its operations and consolidating computing capacity,Oklahoma is realizing significant savings in software licensing and technology maintenance costs. The result: the state expects to save more than $15 million over the next five years, while improving service to its residents.

We’re seeing the Oklahoma story repeat itself across the U.S. and around the world.
As state and city governments make structural changes in the ways they deliver citizen services, they are using data analytics to help achieve measurable returns on their IT investments. New data analytics tools are helping governments collaborate with their citizens to create environments where efficiency, cost-effectiveness and sustainability
are the norm.

Dan Pelino is IBM’s General Manager for the Global Public Sector.

Related Resources:

State of Oklahoma Partners with IBM to Cut Costs, Improve Quality of Service to Citizens

Using an Information Agenda to Design Smarter Cities

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