This week, we look at how to improve reliability by shortening the time to isolate the origin of app user issues.
Enterprise CTOs want to accelerate business application modernization and cloud adoption. IBM Business Partners have the opportunity to help clients step beyond basic discovery, increase automation and map the application dependencies.
As Enterprises modernize business apps to gain a competitive edge, CIOs face new pressure to improve the reliability of underlying IT apps and services. They also need to improve efficiency and shorten the time it takes to fix IT issues impacting the app user.
In too many cases, the first notification of an app user issue is when the user contacts the service desk, which will usually begin by trying to identify if the underlying issue is with the app or the infrastructure. The problem is that not all symptoms are visible across specialized teams, each with their own tools and data sets.
If it is confirmed that the issue appears or originates in the infrastructure, the next step is to isolate the location. As a growing number of apps are delivered over a hybrid infrastructure, it takes longer to isolate and triage incidents unless teams can collaborate quicker and share consistent up-to-date data with views that meet their role needs.
Operations teams need a holistic view of the app’s Hybrid IT infrastructure. Teams need to work differently to manage in the modern era. Providing broader and deeper visibility into the infrastructure ensures that teams see not only the tip of the iceberg but also views that support faster issue isolation, diagnosis and fix.
Let your clients know the added value they can unlock from IBM Tivoli Application Dependency Discovery Manager (TADDM), e.g., to leverage their BigFix investment to automate discovery behind firewalled zones, and implement application dependency mapping to increase visibility and understanding across the business. Your clients can extend their discovery solution with new agile service management capabilities from IBM.
The CTO and CIO will thank you!
IBM Cloud – Offering Management – ITSM/Operations Management
For more info, please connect with Paul Watkins, Technical Leader for IBM’s Service Desk, Application Dependency Discovery Manager and Systems Automation capabilities, to get the latest roadmap update.