Support

April 11, 2018

Get Started with Streaming Analytics + Message Hub

Message Hub provides a simple communication mechanism built on Apache Kafka, enabling communication between loosely coupled Bluemix services. This article shows how to communicate with Message Hub from the Streaming Analytics Bluemix service using the messaging toolkit.

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March 7, 2018

Follow these Steps to Link your IaaS and PaaS Accounts

A couple of months ago, we released a way for you to streamline your IBM Cloud experience. Essentially, IaaS customers, who also have PaaS accounts, can now link IaaS and PaaS for an easy to navigate, single view of your accounts. When you merge your accounts, you only manage one invoice through one login giving you […]

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April 11, 2018

IBM Cloud Foundry – Deprecation of Runtime Management Utility (RMU)

Most of the functions RMU now provides, can be done by simply using SSH to connect into the application instance container and examine the runtime directly.

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February 12, 2018

IBM Cloud Support Announces Phone and Chat Options for all Premium Support Clients

IBM Cloud now offers phone and chat support 24X7 for our premium support clients who are using our Platform As A Service. Have a need to escalate a ticket when your Client Success Manger is not available? Want to talk or chat with a person about a ticket? Need to change the severity of a ticket? Want someone to join a bridge or conference call? Can’t create a ticket with the proper severity?

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January 12, 2018

Taking action to secure our IBM Cloud Container Service against recent Spectre and Meltdown security vulnerabilities

We’re taking action to secure our IBM Cloud Container Service against the recent Spectre and Meltdown security vulnerabilities. We’ve been working closely with our vendors and IBM Cloud Infrastructure teams concerning the security vulnerability announced on January 3, 2018. This vulnerability has the potential to allow those with malicious intent to gather sensitive data from computing devices. Intel believes these exploits do not have the potential to corrupt, modify, or delete data.

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January 4, 2018

We’re taking action to secure our cloud against recent security vulnerabilities

We've been working closely with Intel to mitigate the security vulnerability announced on January 3, 2018. Here's how it affects customers.

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December 22, 2017

IBM Bluemix Data Connect Deprecation Announcement

We’d like to inform you that we are retiring the IBM Bluemix Data Connect service on March 30, 2018.

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December 19, 2017

@IBMcloudant: We’re Moving to @IBMcloud

IBM Cloudant, a fully managed JSON document store, is a key component in many applications built on the IBM Cloud. In an effort to reflect the consolidated offering and Cloudant's place in the IBM Cloud ecosystem, the @IBMcloudant Twitter handle will become inactive on January 8, 2017, as we bring our IBM Cloudant- focused messaging to the IBM Cloud social channels.

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December 15, 2017

Increase Data Control, Choose EU Support for Your Cloud Apps

You probably have read the announcement last month about IBM giving clients control over their data. Today, these new capabilities to protect your data in the European Union (EU) are available and ready for use. I am going to show you how to utilize these enhanced data controls. See how to use data residency within the European Union. Learn how to get started with EU support for the IBM Cloud in Germany - read on.

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