Action Required Service Updates

GDPR updates to IBM Analytics Engine

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In consideration of GDPR regulations, IBM has made changes to the IBM Analytics Engine Cloud Service to provide improved security and compliance readiness, and needs you to take certain actions to include those changes as part of your applications. All customers are required to do this irrespective of their geography, or the type of data they analyze using IBM Analytics Engine.

IBM will be making these updates to the service at the backend and not directly into running clusters.  In order for your IBM Analytics Engine clusters to pick up the updates, you need to delete existing instances and create new instances of the service. You can do this using the IBM Cloud console or through the CLI. Please refer to the IBM Analytics Engine documentation, for help with creating clusters. Before deleting a cluster, please ensure that any data in the cluster is copied over to IBM Cloud Object Storage and metadata, configuration scripts and other application artifacts are backed up. You may use the IBM Cloud Object Storage to store a backup of these artifacts.

We strongly recommend that all customers delete existing instances and create new ones prior to the date GDPR goes into effect, May 25, 2018, so your use of the service will be GDPR ready.

For any additional help on this topic, please feel free to reach out through the IBM Cloud support center.
For more information about GDPR, please visit www.ibm.com/gdpr.

Offering Manager – AI OpenScale

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