Support

IBM Cloud Support Announces Phone and Chat Options for all Premium Support Clients

Share this post:

IBM Cloud now offers phone and chat support 24X7 for our premium support clients who are using our Platform As A Service.   Have a need to escalate a ticket when your Client Success Manger is not available?  Want to talk or chat with a person about a ticket?  Need to change the severity of a ticket? Want someone to join a bridge or conference call?  Can’t create a ticket with the proper severity?

No problem.  Simply chat or call any time, any day.  The telephone number is 1 (866) 403-7638‬. You’ll be asked to specify which area you’re calling about.   Whether it’s a question about Infrastructure, the PaaS Platform, Watson or Data services, we are here to help you be successful using the IBM Cloud.

You can access chat and other support options directly from the IBM Cloud console by clicking ‘Support’ then ‘Support Center’.   Of course, you can continue to use the web-based method to create and view your tickets at: https://watson.service-now.com/wcp.

If you have any questions, please talk with your Client Success Manager.

More Support stories
March 12, 2019

Introducing MFA for IBM Cloud Users with Federated ID

We are excited to deliver a highly requested feature to our IBM Cloud account owners that supports multifactor authentication (MFA) for federated IDs.

Continue reading

March 12, 2019

Expanding Data Warehouse Capabilities for the IBM Hybrid Data Management Platform

The IBM Hybrid Data Management Platform is expanding capabilities with both the Flex and Hybrid Flex plans. These two types of warehousing solutions will help you optimize your hybrid cloud architectures in terms of both performance and cost-savings

Continue reading

March 11, 2019

Worker Node Auto-Scaling GA in IBM Cloud Kubernetes Service

We're extremely excited to announce the general availability of worker node auto-scaling in IBM Cloud Kubernetes Service.

Continue reading