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Getting Bluemix Support

Updated: December 22, 2016

IBM Bluemix has several methods of obtaining support to address any technical, ID, or billing questions. The support widget on the Bluemix dashboard is the primary way to submit tickets. On Tuesday, March 1, 2016, IBM Bluemix Support stopped accepting tickets through the following email addresses:

Why has the process changed?

IBM is always looking for ways to improve the customer experience. Submitting tickets through email did not prove to be the most efficient way of obtaining enough initial information about your issue. Bluemix has a support widget that enables you to tell us, for example, exactly which application or service in your subscription is causing the issue. With the information from this support widget, Bluemix Support can begin looking into the issue with greater efficiency.

How do I open support tickets?

Before opening a ticket, be sure to review the Bluemix Status page where announcements, maintenance, and any other outage information is communicated. You can open support tickets during the first 30 days of a trial account or with purchased support as defined in the IBM Bluemix Terms of Use. To obtain support, use the support widget as described in the following steps:

  1. Log into IBM Bluemix with your IBM ID and password.
  2. Click Support on the upper-right side of the window.
    support2
  3. Select Add Ticket.
    Add_Ticket
  4. Click Billing.
    Billing
  5. Specify the necessary information to describe the issue and click Submit.

Alternatively, you can submit your ticket through the IBM Client Success Portal. In the Client Success Portal, select IBM Bluemix from the list of services and click Go to sign in. Sign in with your IBM ID and click Open ticket. Select the offering, select the severity of the issue, and specify an abstract and description for your issue. Click Finish.

What if I cannot log in to Bluemix, but I need to open a ticket?

Although the support widget is the preferred method for obtaining support, if you cannot log in to Bluemix, you can use the Get Help page to submit a ticket.

What if I do not have support through a trial account or a paid standard subscription?

Help is still available from the Bluemix community! If you do not have support, help with technical questions is available on Stack Overflow. Help with non-technical questions is available on the developerWorks dW Answers site.

Bluemix Support is on Twitter!

Lastly, don’t forget to follow the Bluemix Support Team on Twitter at IBMBluemixHelp. This channel provides how to information, maintenance, and announcements for services across the IBM Bluemix platform!

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zhifeng hu

https://support.eu-gb.bluemix.net/gethelp/

Your website still have these email address. and you said you do not accept tickets via that emails ? What the hell!

Reply

Bill Wentworth

@zhifeng hu – The opening of your initial ticket is no longer possible using the id@bluemix.net or support@bluemix.net addresses. We changed the process to increase the efficiency in resolving your issue. When you log into Bluemix and use our Support widget, you are prompted for information that we need to help you. After the ticket is opened, however, you will receive correspondence from us that might be through email.

If you have found an instance where we have not removed those email addresses, please let us know and we will take care of it as quickly as possible. I did not see them on the page that you referenced.

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