itsm

Blockchain for trusted IT service management

Blockchain-enabled self-sovereign identity (SSI) facilitates and secures all IT service management (ITSM) processes by providing assured, trusted identity and credentials for all configuration items (CIs) throughout their entire lifecycle. With SSI, every ITSM-applicable entity — every participating organization, person, and managed CI (network device, software instance, and others) — can be identified, identifiable, credentialed and […]

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