What if you could initiate a change of address for all your accounts at once? Sound like a dream? With IBM Mobile Identity (MI) and blockchain technologies it could become a reality. Consider Holly’s scenario of moving to a new apartment in the same city or state.
A new home
Holly is moving into a new apartment within the Des Moines, Iowa area. Besides the physical move, Holly has many additional duties associated with relocating; changing the address on her driver’s license, contacting the electric company to cancel service at one location and adding it to the new location, submitting a change of address form with the post office, contacting her bank, credit card companies, health insurance, and many other organizations with her new address. Wouldn’t it be great if she could change it in one place and have it propagate to the others? Let’s investigate how this could happen.
Trusted business network
Holly uses IBM Mobile Identity and has her mobile Iowa driver’s license and medical insurance card stored in her Identity Wallet (the MI Owner App). Holly decides to update her electric service first and contacts MidAmerican Energy by phone to arrange for the service termination and addition at her new address. They update Holly’s information within their system. Because MidAmerican Energy is a participant in a trusted digital identity business network based on blockchain technology, the change of address for Holly is visible to all other parties participating in the business network, including the Iowa Deparment of Transporation (DOT).
Win-win for all parties
As a collaborating member within the business network, the DOT trusts the attestations that MidAmerican Energy has made about Holly because there is a certified auditable entry in the blockchain ledger by a reliable network member. Upon receipt of an address change event for Holly, the Iowa DOT issues an update to its own internal system with the new address and generates a new digital license for Holly. The new license is immediately sent to Holly’s mobile device. Within seconds of Holly hanging up the phone with MidAmerican Energy, an updated mobile driver’s license is delivered to her smartphone. The same update can occur for her medical insurance card as well.
Consider the institution and citizen convenience benefits. Holly saves time by not having to make the same identity trait change to all her government and business relationships. The businesses benefit financially by having an automated process with minimal employee involvement. It is a win-win for all involved parties.
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