July 12, 2021 By Owen Jeffs 2 min read

Are you a Site Reliability Engineer (SRE) needing to resolve incidents as quickly and effectively as possible?

Do you want environmental information integrated with ChatOps to help with diagnosis beyond what you can see spanned across tools? Are you a Line-of-Business professional looking for ways to collaborate with IT to minimize the impact of incidents? 

To resolve incidents, operations pros must collaborate and coordinate with development, networking, security, etc. ChatOps makes this cross-organization and cross-domain effort manageable to resolve incidents as quickly as possible. It’s a necessity for sharing sources of data, work tracking and having in-context information. Forrester highlights how ChatOps accelerates collaboration by retrieving incident context rapidly in “Accelerate Incident Management by Combining AIOps And ChatOps 2020“.

IBM Cloud Pak for Watson AIOps and Microsoft Teams

In a Site Reliability Engineer’s life today, there are too many dashboards to look at to drill down on an issue at hand. Screen switching is fueled by the high number of domain-specific tools that the segmented IT Operations market has created, fogging the visibility an engineer has on one’s environment. AIOps connects the dots, and ChatOps is the bridge between insight and resolution, increasing responder agility.

That’s why in the IBM Cloud Pak® for Watson AIOps, real-time insights are delivered via ChatOps to SREs directly where they work. In our original release, we partnered with one of the biggest messaging platforms in the market, Slack, so teams could capitalize off seamless communication and collaboration to resolve incidents with the utmost efficiency. To continue our AIOps strategy in helping humans work across siloed environments, we’ve extended the reach of our Watson-AI-powered insights to Microsoft Teams.

According to Microsoft, 91% of large companies use the team’s platform for business communications, with around 145M daily active Microsoft Teams users. Extending Watson AIOps’s reach to Microsoft Teams allows more companies to utilize the instantaneous insights used to action incidents. For organizations that use Microsoft Teams and Slack in different groups, we’ve kept the interaction experience similar while leveraging the native capabilities of each collaboration message platform.

Unified context is summarized by Watson AIOps in a comprehensive Microsoft Teams message to SREs. Users can investigate grouped alerts and events, analyze the localized blast radius of the problem with topology and see a list of recommended next best actions based on current and historical data. All this information is added to a synthesized Incident story thread inside Microsoft Teams. This builds context for the larger team, allowing everyone to see updates as work is progressed on the problem. There’s no hopping across multiple tools and dashboards — accelerating the ability to build understanding and maintain shared context.

Easing the path to incident resolution

Legacy operations solutions struggle to present clear visibility across applications and infrastructure environments. Disparate resources, tools and teams exacerbate this struggle. IBM’s ability to deliver unified insights where people are communicating and working the most eliminates the fog. With both a Slack and Microsoft Teams AIOps experience, proactive incident resolution is easier and more efficient.

Additional resources:

Was this article helpful?

More from Cloud

A clear path to value: Overcome challenges on your FinOps journey 

3 min read - In recent years, cloud adoption services have accelerated, with companies increasingly moving from traditional on-premises hosting to public cloud solutions. However, the rise of hybrid and multi-cloud patterns has led to challenges in optimizing value and controlling cloud expenditure, resulting in a shift from capital to operational expenses.   According to a Gartner report, cloud operational expenses are expected to surpass traditional IT spending, reflecting the ongoing transformation in expenditure patterns by 2025. FinOps is an evolving cloud financial management discipline…

IBM Power8 end of service: What are my options?

3 min read - IBM Power8® generation of IBM Power Systems was introduced ten years ago and it is now time to retire that generation. The end-of-service (EoS) support for the entire IBM Power8 server line is scheduled for this year, commencing in March 2024 and concluding in October 2024. EoS dates vary by model: 31 March 2024: maintenance expires for Power Systems S812LC, S822, S822L, 822LC, 824 and 824L. 31 May 2024: maintenance expires for Power Systems S812L, S814 and 822LC. 31 October…

24 IBM offerings winning TrustRadius 2024 Top Rated Awards

2 min read - TrustRadius is a buyer intelligence platform for business technology. Comprehensive product information, in-depth customer insights and peer conversations enable buyers to make confident decisions. “Earning a Top Rated Award means the vendor has excellent customer satisfaction and proven credibility. It’s based entirely on reviews and customer sentiment,” said Becky Susko, TrustRadius, Marketing Program Manager of Awards. Top Rated Awards have to be earned: Gain 10+ new reviews in the past 12 months Earn a trScore of 7.5 or higher from…

IBM Newsletters

Get our newsletters and topic updates that deliver the latest thought leadership and insights on emerging trends.
Subscribe now More newsletters