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Want to stand out in the telco crowd? Use AI to improve your customers’ experience

2 min read - In Argentina, competition among mobile communication companies is fierce. Each provider strives to differentiate itself from others. While some telcos choose a low-cost strategy, Telefónica de Argentina stands out from the crowd by providing high-quality services and products. We believe customer experience is one of the most important key performance indicators to consider, even more important than cost. And at Telefónica, we want to continually improve this metric. One issue that directly affects customer experience is service interruptions due to…

CAT Telecom launches COVID-19 application to track health of tourists

3 min read - The COVID-19 pandemic has had a tremendous economic impact on Thailand, particularly its tourism industry. In the early days of the outbreak, when Thailand first locked down and its citizens traveling abroad began to return home, the manual, paper processes the government used to log returns to the country hindered its ability to track and control virus spread. Thailand’s government soon realized that to reopen its borders to tourism, it would need a more effective method of testing and tracing.…

What kind of cloud helps telcos build a more connected world?

5 min read - The next-generation network is here. 5G, edge computing and cloud are opening up the world in new and unexpected ways, connecting consumers and enterprises as never before. Those connections are going to happen on the cloud. But how many of those clouds are as open, responsive, resilient and smart as the new era they’re meant to usher in? “The existing hyperscale cloud providers, offer a proprietary control plane and architecture,” Steve Canepa, global managing director for IBM Communications sector, told…

Why cloud and edge are launching the next space race

4 min read - The vast dark reaches of outer space may have stirred the souls of poets and philosophers for millennia—but they can be a nightmare if you’re trying to set up  a reliable communications system. Even traveling at the speed of light, it can take up to 24 minutes for a radio wave to reach Earth from Mars. Two-way communication—message and answer—might require an hour. That’s why cloud and edge computing, innovations that shorten communications delays and which have been remaking the…

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