Announcements, news, and stories of how IBM and its business partners are helping to drive the digital transformation of government.

How AI and automation are helping America’s Internal Revenue Service better serve we the people

2 min read - The delivery of public services by the government continues to evolve as citizens increasingly look for more personalized and seamless experiences. The last three years have acted as a tailwind, further pushing the demand and forcing government to rethink their service delivery models. The Internal Revenue Service’s (IRS) tax return processing function, the quintessential citizen service that touches every American household, is a powerful example of the innovation that can come from viewing public services through the lens of citizens.…

Driving government innovation with better customer satisfaction

4 min read - If you’re searching for inspiration on how to tackle an upcoming transformation initiative, skip the Fortune 100 and look somewhere more unexpected: the U.S. federal government. Federal agencies and departments have excelled at all sorts of staggeringly ambitious tasks for decades across national security, administrative operations and citizen services. They also need to support millions of employees. A 2020 Brookings Institution estimate suggests the federal government has a workforce comprising over 9 million full-time, contract and grant employees and military…

Let’s build a new era of sustainability

3 min read - The next pressing issue facing regional and local governments is the environmental impact on our dangerously deteriorating infrastructures. Throughout the world, civil engineers are sending a clarion call to repair our stressed and aging infrastructure before we face another looming disaster. That’s why we created IBM® Maximo® for Civil Infrastructure. The problem Over the past few decades, governments have spent trillions of dollars to build civil infrastructures — modern superhighways, breathtaking bridges and even smart sidewalks that collect data about pedestrian traffic.…

Data is key to intelligent asset management

4 min read - Planning for business disruptions is the new business as usual. To get ahead in a rapidly shifting environment, industrial businesses are leaning more on integrating operational technology (OT) with IT data, which allows them to move from time-based to predictive maintenance, monitoring and management. But collecting and deriving insights from data that resides across disparate applications, legacy databases, machines, sensors and other sources is a complex affair. In fact, two-thirds of business data remains unleveraged. If companies can’t turn their…

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