Announcements, news, and stories of how IBM and its business partners are helping to drive the digital transformation of government.

UK Government tests frictionless trade models with Ecosystem of Trust pilots

2 min read - The UK government’s Ecosystem of Trust is a potential future border model for frictionless trade, which the UK government committed to pilot testing from October 2022 to March 2023. The pilots made supply chain data directly accessible to the government, used new technologies to preserve goods’ physical integrity and considered how trusted relationships could enable certain controls to be performed by industry rather than the government. IBM Consulting™ and Maersk led a consortium that included Hutchison Ports Port of Felixstowe, Maritime…

Human-centered design and data-driven insights elevate precision in government IT modernization

8 min read - Government agencies are under pressure to close the gap between the needs and expectations of their residents and the level of services that government IT systems can realistically support. When substantial investments of taxpayers’ money are allocated toward IT modernization, agencies are mandated by local legislature and judiciary to deliver meaningful improvements. Government executives face several uncertainties as they embark on their journeys of modernization. The bulk of these uncertainties do not revolve around what software package to pick or…

Tech is evolving, so must the ecosystem

2 min read - Federal government leaders are asking questions such as, are we ready for quantum? Are we integrating artificial intelligence (AI) and automation effectively while protecting privacy and IP? These challenges are real, and the answer is, not fast enough. As we have asserted over the last year, our government’s challenges are systemic. Systems problems require industry to work together, differently. IBM’s ecosystem approach is designed with this in mind and built to proactively integrate on behalf of federal agency missions, respond…

How AI and automation are helping America’s Internal Revenue Service better serve we the people

2 min read - The delivery of public services by the government continues to evolve as citizens increasingly look for more personalized and seamless experiences. The last three years have acted as a tailwind, further pushing the demand and forcing government to rethink their service delivery models. The Internal Revenue Service’s (IRS) tax return processing function, the quintessential citizen service that touches every American household, is a powerful example of the innovation that can come from viewing public services through the lens of citizens.…

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