Announcements, news, and stories of how IBM and its business partners are helping to drive the digital transformation of government.

How AI and automation are helping America’s Internal Revenue Service better serve we the people

2 min read - The delivery of public services by the government continues to evolve as citizens increasingly look for more personalized and seamless experiences. The last three years have acted as a tailwind, further pushing the demand and forcing government to rethink their service delivery models. The Internal Revenue Service’s (IRS) tax return processing function, the quintessential citizen service that touches every American household, is a powerful example of the innovation that can come from viewing public services through the lens of citizens.…

Let’s build a new era of sustainability

3 min read - The next pressing issue facing regional and local governments is the environmental impact on our dangerously deteriorating infrastructures. Throughout the world, civil engineers are sending a clarion call to repair our stressed and aging infrastructure before we face another looming disaster. That’s why we created IBM® Maximo® for Civil Infrastructure. The problem Over the past few decades, governments have spent trillions of dollars to build civil infrastructures — modern superhighways, breathtaking bridges and even smart sidewalks that collect data about pedestrian traffic.…

Data is key to intelligent asset management

4 min read - Planning for business disruptions is the new business as usual. To get ahead in a rapidly shifting environment, industrial businesses are leaning more on integrating operational technology (OT) with IT data, which allows them to move from time-based to predictive maintenance, monitoring and management. But collecting and deriving insights from data that resides across disparate applications, legacy databases, machines, sensors and other sources is a complex affair. In fact, two-thirds of business data remains unleveraged. If companies can’t turn their…

From emergencies to infrastructure, here’s the ways government counts on cloud

7 min read - Not long ago, a global landscape studded with smart cities where people live in smart homes and drive smart cars on smart roads and bridges maintained by drones and AI could only be imagined in the realm of science fiction. Today, what was once perceived as fantasy played out in books and movies is not only becoming more of a reality—thanks to existing and emerging technology—but also the result of a global outcry for a safer, more efficient and sustainable…

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