July 15, 2020 By Erin Poole 2 min read

A new survey by Forrester Research commissioned by IBM estimates that usage of automation in IT resilience processes will nearly double in the next two years. Hybrid multicloud adoption is also on an upward trajectory, with 70% of IT leaders expanding these capabilities.

The report delves into trends in automation for data protection and disaster recovery and identifies several key insights for hybrid multicloud resilience.

1. IT leaders value IT resilience

As businesses undergo technology transformation, they are migrating critical operations and customer-facing applications to hybrid multicloud platforms, looking to optimize productivity, recovery and backup, and customer experience.

While a third of IT decision-makers view automation as a major opportunity for cloud resilience, roughly the same amount don’t have the processes in place to achieve this. That’s where automation and workflow orchestration come in — they help IT teams prevent downtime and efficiently manage recovery across hybrid multicloud environments.

2. Unplanned downtime impacts business outcomes

Forty-six percent of survey respondents say their organizations experienced unplanned downtime in the last year. System failure of hardware or software is the most common cause, followed by data loss and corruption and human error. Cyber attacks and data breaches have the largest impact on business revenue and customer experience.

Only 47% of respondents indicate their organization is prepared to run an orchestrated backup and recovery process in their hybrid multicloud environment. Because talent in the areas of cybersecurity, cyber recovery and hybrid multicloud are often in short supply, many companies rely on managed cloud services and other third-party providers to run IT resilience processes.

Fortunately, automation helps prevent downtime. As a first step, organizations must improve visibility into their tech operations. To that end, more than 40% of survey participants indicate that optimizing cloud infrastructure operations is a priority for hybrid multicloud transformation in the next two years.1

3. Complex environments require automation

Previously, recovery has relied largely on manual processes, but IT leaders expect to increase the use of automation to improve speed and accuracy. Relying on manual testing, monitoring and backup for hybrid multicloud environments can be expensive, and most companies do not have the staff to devote to these tasks.

By automating repetitive resiliency tasks as well as many backup and recovery operations, organizations can achieve better efficiency and reduce errors. They build customized, automated workflows and streamline migration to the cloud.

To address resource and automation gaps, 51% of IT leaders report that their companie use a combination of custom in-house and third-party resources to support resilience in hybrid multicloud environments.

Additional takeaways

Along with the flexibility and scalability that hybrid multicloud offers, automation is essential to manage recovery across the entire infrastructure. The study shares several best practices such as establishing an IT resilience plan that parallels your cloud transformation, including technology, staffing, and management method considerations.

Enhance IT resiliency and business continuity

Was this article helpful?

More from Automation

Deployable architecture on IBM Cloud: Simplifying system deployment

3 min read - Deployable architecture (DA) refers to a specific design pattern or approach that allows an application or system to be easily deployed and managed across various environments. A deployable architecture involves components, modules and dependencies in a way that allows for seamless deployment and makes it easy for developers and operations teams to quickly deploy new features and updates to the system, without requiring extensive manual intervention. There are several key characteristics of a deployable architecture, which include: Automation: Deployable architecture…

Understanding glue records and Dedicated DNS

3 min read - Domain name system (DNS) resolution is an iterative process where a recursive resolver attempts to look up a domain name using a hierarchical resolution chain. First, the recursive resolver queries the root (.), which provides the nameservers for the top-level domain(TLD), e.g.com. Next, it queries the TLD nameservers, which provide the domain’s authoritative nameservers. Finally, the recursive resolver  queries those authoritative nameservers.   In many cases, we see domains delegated to nameservers inside their own domain, for instance, “example.com.” is delegated…

Using dig +trace to understand DNS resolution from start to finish

2 min read - The dig command is a powerful tool for troubleshooting queries and responses received from the Domain Name Service (DNS). It is installed by default on many operating systems, including Linux® and Mac OS X. It can be installed on Microsoft Windows as part of Cygwin.  One of the many things dig can do is to perform recursive DNS resolution and display all of the steps that it took in your terminal. This is extremely useful for understanding not only how the DNS…

IBM Newsletters

Get our newsletters and topic updates that deliver the latest thought leadership and insights on emerging trends.
Subscribe now More newsletters