The IBM® Voice Agent with Watson™ is now generally available and will enhance your call center operations.

The IBM® Voice Agent with Watson™ is now generally available! You can create a cognitive voice agent built on Watson services that customers can call and speak to over the phone. With Watson artificial intelligence at its backbone, your voice agent can communicate in a conversational manner, handling complex interactions and solving customer calls within the voice agent.

This release introduces the following new features:

  • Add redundant Watson service locations for disaster recovery.
  • Edit advanced configuration options to customize how your voice agents transfer calls, play prerecorded messages to callers, and interact with Watson services.
  • Configure the number of maximum concurrent connections in your Standard service plan.
  • Connect your voice agents to SIP trunking providers like NetFoundry, Twilio, AT&T, and other service providers or peer with Voice Agent with Watson.

To get started, see the Voice Agent with Watson documentation.

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