October 5, 2021 By Priya Satheesh 3 min read

We are thrilled that Instana, an IBM company, has been recognized as a Customers’ Choice in the 2021 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring.

View the 2021 Gartner Peer Insights ‘Voice of the Customer’: Application Performance Monitoring report.

Our team takes great pride in this distinction, as customer feedback has shaped our products and services since our inception. This recognition is particularly rewarding because it is based on verified end-user professionals, including both the number of reviews and the overall user ratings. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Our cloud-native approach to Enterprise Observability, with no sampling and tracing every request, is our unique means of keeping our customers secure and happy. This recognition is validation of that approach.

Let’s hear from our customers

Obviously, this recognition — much like our business — couldn’t exist without our customers. We would like to thank our customers, many of whom have been with us since the beginning. Here are some excerpts from customers who contributed to this distinction:

  • Best APM Tools for Microservices in Industry: This is best tool to evaluate application performance and monitoring for microservices. This provides end-to-end tracing and performance analysis of applications. This provides very a good view on heap dump, thread dump, container information, and trends.” — Infrastructure and Operations in Services Industry
  • All-in-One Service for Observability: When people need to troubleshoot an issue at our organization, Instana is the first tool everybody goes to. Using Instana is so easy to troubleshoot any incident, set SLIs for your application, and integrate its alerts with any routing alert system.” — Software Developer in Retail Industry
  • Best Tool for Application Performance and Kubernetes Monitoring: Instana is one of the best tools for Kubernetes, microservices monitoring, and many more. It provides a detailed way of debugging an issue and analyzing the root cause.” — Software Developer
  • Automating Observability for Intelligent Business Outcomes: Instana provides an intuitive dashboard giving accurate real-time data about health of applications. It provides powerful and easy to operate data analytics platform. It provides lot of insight about user applications by extended capabilities of putting application trace. Through its AI capabilities, it can provide automation and event correlation as it can build dependency relations amongst processes.” — Portfolio Manager in Communications Industry

Learn more

We’re all deeply proud to be honored as a 2021 Customers’ Choice for Application Performance Monitoring. To learn more about this distinction or to read reviews written by the IT professionals who use our application, please see the Application Performance Monitoring page on Gartner Peer Insights.

Finally, I want to say thank you again to all of our customers who submitted reviews. These reviews mold our products and our customer journey, and we look forward to building on the experience that earned us this distinction.

If you have an Instana story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in.

The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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