IBM Cloud Pak® for Business Automation has been named a leader in The Forrester Wave™: Digital Process Automation Software, Q4 2021.

Today, organizations are taking advantage of AI-powered Automation to improve efficiency and enable workers to focus on high-value, strategic tasks. Digital process automation software can augment the human workforce by automating operational tasks and workflows across hybrid cloud environments with flexibility and ease, helping businesses prioritize and scale projects strategically.

The Forrester report cites the strengths of IBM Cloud Pak® for Business Automation in decisioning, document automation and content management, and it noted IBM’s attention to driving innovation with strong analytics and artificial intelligence (AI).

Win with technology and industry expertise

IBM’s combined technological acumen and industry expertise is what helped TD Ameritrade, Inc., boost efficiency and reinvigorate customer service. Eager to make its customer experiences more engaging, TD Ameritrade chose IBM to help it re-engineer 15 business processes, accelerating transactions significantly:

  • 40% more efficient institutional money movement process
  • 30% decrease in processing time for new retail accounts
  • 50% decrease in processing time for new institutional accounts

“If we wanted to compete and grow volume without increasing resources, we really had to take a hard look at ourselves and invest in automation technology. We knew that IBM had great expertise in this area, so we could count on them for both the technology and the resources to help guide us as we headed down this path.” — Michael McGraw, Director of Enterprise Process Design, TD Ameritrade, Inc. 

As a result of its work with IBM, TD Ameritrade is making great first impressions with new customers and delivering excellent customer service at speed.

Prioritize and scale automation projects

If your organization is looking for ways to automate core operations, improve productivity and take advantage of analytics and deep learning for actionable insights, IBM Cloud Pak for Business Automation can help. Twenty-five of the top 25 banks in the world, 25 of the top 25 insurance companies in the world and 22 out of the top 25 healthcare companies in the world have chosen IBM Business Automation.

Read the full report from Forrester.

Learn more about IBM Cloud Pak for Business Automation.


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