November 30, 2018 By Amit Patel < 1 min read

Introducing the enhanced IBM Cloud Support Center

Starting today, we are excited to release the enhanced IBM Cloud® Support Center—a place that provides you with a simplified and unified experience for getting IBM Cloud support.

What improvements are included?

Prior to this enhancement, you might have found that managing your support cases and finding relevant information to help troubleshoot your issues could be somewhat challenging. We listened to your feedback, and we took to the drawing board to design a delightful support experience that provides you with a sense of autonomy in your journey with using IBM Cloud.

Check out the following key improvements we delivered to effectively get you the help you need and quickly get you back to being productive:

  • A new FAQ page that offers self-help content so that you can quickly find the answers you need when you need them.

  • centralized place to create and manage cases and view the status of cases across our platform and infrastructure offerings.

  • Integrated cloud status information about key events (such as unplanned incidents, planned maintenance, announcements, and security bulletins) that affect the IBM Cloud platform, infrastructure, and major resources.

You’re now empowered to get the information you need by extracting more value and having easier access to the most frequently asked questions and relevant answers. In addition, depending on your support plan entitlement, you can continue to leverage existing methods (such as phone, community, and live chat) of getting in touch with us about your key issues.

Try it out

Providing you with the best customer support is our number one goal. We hope you enjoy using our enhanced Support Center, and we look forward to hearing from you so we can continue improving your IBM Cloud support experience.

Go to the new IBM Cloud Support Center

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