October 15, 2020 By jason-mcalpin 2 min read

An exciting, new integrated solution from IBM and ServiceNow.

IBM and ServiceNow recently announced a new partnership focused on modernizing our clients’ IT processes. By bringing IBM Watson AIOps and ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM) offerings together in an integrated solution, supported by IBM Services’ expertise in enterprise transformation, we are applying leading AI capabilities from IBM Watson into the workflows and data captured in ServiceNow’s Now Platform. By applying patent-pending Watson AI to incidents in ServiceNow, customers will leverage automation to decrease time spent on maintenance and will ultimately be able to reduce the overall number of incidents that occur. 

The Journey to AIOps

IBM is excited to partner with ServiceNow around the opportunity to deliver a great Watson AIOps experience in ServiceNow. The power of this integrated solution is in giving IT teams a shared and meaningful understanding of IT incidents, much more quickly:

  • IT teams often struggle in getting across their disparate data silos to form a coherent point of view on an incident, hindering a quick, confident response.
  • In our integrated solution, Watson AIOps uses data from incidents to generate insights and prescriptive recommendations that could otherwise take an IT administrator hours to achieve manually.
  • These AI-generated insights and recommendations land inside the powerful business process models and tools within ServiceNow, capturing the outage with the context of a single source of truth.

This integrated solution allows IT teams to adopt AI in familiar IT process models, significantly reducing time spent on operations while improving outcomes. IBM Services will help clients adopt Watson AIOps and ServiceNow, speeding their transformation and ability to seize value.

Take the next step

Building on this partnership, IBM is proud to launch our AIOps Elite team, a team of data scientists working to apply AI inside IT organizations, growing IT’s presence as a trusted partner. Remediating and reducing incidents is one of the first use cases that IT teams will tackle by applying AI and automation. Our AIOps Elite team will work with IT organizations to leverage AI incrementally, with trust and transparency, accelerating IT to modern digital operations management. These essential skills, combined with the capabilities in Watson AIOps, represent a highly effective solution designed to deliver the agility, risk reduction and cost savings promised by adopting AIOps.

This announcement reflects an exciting expansion of the relationship between IBM and ServiceNow and a great opportunity for organizations and teams considering AIOps to take the next step.

To learn more, register for our November 9, 2020 webinar.

More from Announcements

IBM Hybrid Cloud Mesh and Red Hat Service Interconnect: A new era of app-centric connectivity 

2 min read - To meet customer demands, applications are expected to be performing at their best at all times. Simultaneously, applications need to be flexible and cost effective, and therefore supported by an underlying infrastructure that is equally reliant, performant and secure as the applications themselves.   Easier said than done. According to EMA's 2024 Network Management Megatrends report only 42% of responding IT professionals would rate their network operations as successful.   In this era of hyper-distributed infrastructure where our users, apps, and data…

IBM named a Leader in Gartner Magic Quadrant for SIEM, for the 14th consecutive time

3 min read - Security operations is getting more complex and inefficient with too many tools, too much data and simply too much to do. According to a study done by IBM, SOC team members are only able to handle half of the alerts that they should be reviewing in a typical workday. This potentially leads to missing the important alerts that are critical to an organization's security. Thus, choosing the right SIEM solution can be transformative for security teams, helping them manage alerts…

IBM and MuleSoft expand global relationship to accelerate modernization on IBM Power 

2 min read - As companies undergo digital transformation, they rely on APIs as the backbone for providing new services and customer experiences. While APIs can simplify application development and deliver integrated solutions, IT shops must have a robust solution to effectively manage and govern them to ensure that response times and costs are kept low for all applications. Many customers use Salesforce’s MuleSoft, named a leader by Gartner® in full lifecycle API management for seven consecutive times, to manage and secure APIs across…

IBM Newsletters

Get our newsletters and topic updates that deliver the latest thought leadership and insights on emerging trends.
Subscribe now More newsletters