IBM, IBM Cloud and the IBM Garage are proud to announce the release of two IBM architecture field guides.

These field guides are handy introductions to applying IBM’s agile service management operations methodology to your organization and streamlining your processes. The first guide is an overall view of of the domain of modern reliability operations and the second concentrates on the benefits of artificial intelligence (AI) to help supercharge your work.

IBM Cloud Service Management and Operations (CSMO) Field Guide

The 2nd Edition of the IBM Cloud Service Management and Operations (CSMO) Field Guide documents our approach to designing, implementing and continuously improving the operations management processes you use in your enterprise. Cloud service management and operations is organized into personas who do the work, processes that define what work is needed/how it is performed and tools to enable and support these activities. 

Cloud Service Management and Operations is the synergy of many disciplines, ranging from development on the left to modern operational practices on the right, with DevSecOps and Site Reliability Engineering (SRE) bridging them all.

The Field Guide provides an easy-to-read introduction to the domain of Cloud Service Management and Operations. It shows IBM’s unique approach to the topic and briefly discusses topics like SRE, AIOps, ChatOps, Build-to-Manage, the relevance of ITIL today and many more.

IBM AI Operations (AIOps) Field Guide

The all new IBM AI Operations (AIOps) Field Guide documents our approach to the infusion of artificial intelligence into existing operational processes, including incident, problem and change management. With AIOps providing operational efficiencies (e.g., predictive alerts and outage avoidance), you can easily improve efficiency, reduce cost and maintain the resiliency and security you need to drive meaningful innovation. 

The Field Guide provides an easy-to-read introduction to the domain of AI Operations. It shows IBM’s unique approach to the topic and briefly discusses topics like the AIOps adoption journey, types of data analysis, SRE, automation and many more.

Learn more

You can download the CSMO field guide here and the AIOps field guide here.

Further field guides, covering everything from deploying the smallest microservices to modernizing the largest mainframes can be found here.

IBM’s implementation solutions include IBM Cloud Pak for Watson AIOps, IBM Observability by Instana APM, Turbonomic Application Resource Management for IBM Cloud Paks and SevOne Network Performance Management


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