December 1, 2018 By Kim Gajda 2 min read

Achieve operational excellence on the cloud

In a Cloud Service Management and Operations transformation, your team ensures that its services are robust and operationally ready to run in a production cloud environment.

Do you need to determine how your team must change to perform service management and operations in a cloud environment? Figuring out where to start and how to move forward is a challenge for many teams.

Wouldn’t it be nice to have a course that teaches you all the practices that you need to manage your applications? Good news! The new Explore Cloud Service Management and Operations course is now available on the IBM Cloud Garage Method site.

With this course, you get prescriptive guidance on practices, tools, architectures, and platforms to transform your enterprise and perform service management and operations.

Topics covered in the Explore Cloud Service Management and Operations course

The course covers six key areas:

  • Service management overview: Learn what service management is and which aspects the course covers.

  • Organizational transformation: Explore key practices to organize and shape your DevOps team.

  • Deployment, release management, and change management: Get familiar with “Build to manage” practices. Ensure that your development team is building your application so that it can be easily managed in the production environment. Learn how to transform change management when you’re continuously delivering changes to your app.

  • Operational management: Assess your organization’s readiness to develop, deploy, and manage applications in production. Use a RACI matrix to ensure that everyone understands who is responsible, accountable, consulted, and informed every step of the way.

  • Incident management: Get familiar with practices that your team can follow to restore a damaged service as quickly as possible. Use a first-responder team that is equipped with automation and well-defined runbooks.

  • Problem management: Conduct root-cause analysis using the “5 Whys” technique. Build action plans that prevent problems from recurring.

All of this transformation starts with a change in your organization’s culture. See how the IBM Cloud Garage Method can help you today!

More from Announcements

IBM offerings close 2023 strong in G2 Winter Reports

2 min read - IBM offerings were featured in more than 1,400 unique G2 reports, earning over 300 leader badges across various categories. G2 was visited 90 million times in 2023 and hosts over one million user reviews, solidifying the crucial role peer reviews play in the software buying process. IBM is thankful to its clients for the continued trust, feedback and partnership. All of which help IBM to enable global enterprises with innovative, intelligent, and effective business solutions. Highlights of IBM’s leadership: Ranked #1 in 152…

Tune in to the second episode of the Inspiring Voices podcast, featuring Dr. Nicola Hodson

< 1 min read - The Inspiring Voices podcast, brought to you by the Executive Search and Integration team at IBM, aims to inspire you in your life and career choices by showcasing great leaders and their personal stories about life, career, and how to make an impact. In this second episode, our host, Christian Zani, brings you the story of Dr. Nicola Hodson, Country General Manager UK & Ireland. Nicola reflects on IBMs culture and provides valuable insights into her experience as a new…

More accessible than ever: IBM Envizi ESG Suite now available in seven languages

2 min read - The capture, management, and reporting of environmental, social and governance (ESG) data is a topic of global relevance. IBM Envizi is making this process more accessible with this latest release of Envizi in seven languages. Customers can now view the IBM Envizi ESG Suite interface in English, French, German, Italian, Spanish, Brazilian-Portuguese, and Japanese.  Translated functionality includes key areas of the IBM Envizi user interface including home pages, summary pages, popular dashboards and PowerReports, menus, buttons, browse grids, search and…

IBM Newsletters

Get our newsletters and topic updates that deliver the latest thought leadership and insights on emerging trends.
Subscribe now More newsletters