AI-powered automation technology designed to augment your workforce.

Sign up to get involved with Watson Orchestrate.

COVID lockdowns, increased customer expectations and changes in workforce demographics have led to skyrocketing investments in digital transformation technology that includes robotic process automation (RPA), decision management and business workflow automation. Organizations have realized tremendous success using these tools. However, the current situation calls for more than incremental productivity improvements; today’s labor shortages demand a dramatic shift in how workers engage with automation.

As baby boomers are leaving the market, approximately 2.4 million fewer workers are entering every year. The pandemic has also impacted immigration policies and overall values around work-life balance, impacting the skills available in the workforce. According to major analysts, the attrition rate is at a record high, with a 10.5-point increase in the average exit rate.

The world needs a new vision and means to counter these gaps. IBM believes that by giving every employee access to automation, Watson Orchestrate digital employees will allow your workforce to meet the unique needs of today’s business challenges.

Scale your workforce with ease

A digital employee is the future of how we interact with our applications, accomplish work and rethink our business processes. It turns repetitive, programmable tasks over to a computer so that you can make the most of your current talent and mitigate gaps in skills. This allows humans to focus on strategy, clients, partners and other more meaningful tasks.

Today, I’m pleased to share the availability of our Watson Orchestrate closed beta, a CES Innovation Honoree. This AI-powered automation technology represents a new vision for the future of how we work as managers and knowledge workers. 

What makes Watson Orchestrate so unique?

Think of a digital employee as a junior member of your team that has the ability to perform repeatable units of work (i.e., ‘skills’). This employee has their own employee ID, organizational assignment and system credentials. Their skills can consist of, for example, pulling an employee training report, creating a quote in Salesforce or updating a marketing events performance dashboard. You can activate a digital employee through natural language interactions from collaboration tools like Slack and email or by having them listen for and react to specific business events.  

How is a digital employee different than an RPA bot or simple chatbot? It breaks away from a bot’s pre-programmed answer tree by using artificial intelligence (AI) technology to dynamically select the skills needed to complete not just an assigned task, but the series of tasks and workflows that make up complete processes.

A digital employee uses its memory of past interactions to optimize the selection and execution of subsequent skills based on context. It is not only able execute a single skill, but can sequence multiple skills at once to complete more complex workflows on the fly. The dynamic nature of the AI allows employees to drive automations to address their unique use cases, providing the flexibility to work with digital employees in the ways that best fit their needs. With Watson Orchestrate, your employees will have the ability to delegate tasks, manage exceptions and automate work in ways they couldn’t before.

What can Watson Orchestrate do for your business?

Each month we see record numbers of people quitting their jobs. This trend threatens to saddle your remaining workforce with an unachievable workload or, even worse, bring parts of your business to a halt. But today’s labor shortage presents us with a unique opportunity to reassess how we do business — to work smarter, not harder.

Sign up here to get started.

Learn more about Watson Orchestrate.


More from Announcements

IBM TechXchange underscores the importance of AI skilling and partner innovation

3 min read - Generative AI and large language models are poised to impact how we all access and use information. But as organizations race to adopt these new technologies for business, it requires a global ecosystem of partners with industry expertise to identify the right enterprise use-cases for AI and the technical skills to implement the technology. During TechXchange, IBM's premier technical learning event in Las Vegas last week, IBM Partner Plus members including our Strategic Partners, resellers, software vendors, distributors and service…

Introducing Inspiring Voices, a podcast exploring the impactful journeys of great leaders

< 1 min read - Learning about other people's careers, life challenges, and successes is a true source of inspiration that can impact our own ambitions as well as life and business choices in great ways. Brought to you by the Executive Search and Integration team at IBM, the Inspiring Voices podcast will showcase great leaders, taking you inside their personal stories about life, career choices and how to make an impact. In this first episode, host David Jones, Executive Search Lead at IBM, brings…

IBM watsonx Assistant and NICE CXone combine capabilities for a new chapter in CCaaS

5 min read - In an age of instant everything, ensuring a positive customer experience has become a top priority for enterprises. When one third of customers (32%) say they will walk away from a brand they love after just one bad experience (source: PWC), organizations are now applying massive investments to this experience, particularly with their live agents and contact centers.  For many enterprises, that investment includes modernizing their call centers by moving to cloud-based Contact Center as a Service (CCaaS) platforms. CCaaS solutions…

See what’s new in SingleStoreDB with IBM 8.0

3 min read - Despite decades of progress in database systems, builders have compromised on at least one of the following: speed, reliability, or ease. They have two options: one, they could get a document database that is fast and easy, but can’t be relied on for mission-critical transactional applications. Or two, they could rely on a cloud data warehouse that is easy to set up, but only allows lagging analytics. Even then, each solution lacks something, forcing builders to deploy other databases for…