Personalized technical advice
A Support Specialist will contact you by phone and provide personalized advice or answer questions not typically supported by your base contract to help build or update your SPM solution.
Focused on your requirements and business outcomes, we provide guidance on root cause analysis of current issues and proactive advice on improving your application by recommending new features and functionality to apply to your business application.
Block hours of support
Purchased in 8-hour blocks, a Support Specialist will review your current configuration and provide recommendations on best features and functions to apply in order to meet your business objectives.
Short term tactical support
At a mutually agreed upon time, a Support Specialist will contact you remotely and provide tactical advice for improving your SPM configuration for optimal performance.