Solve abandonment with AI Struggle Analytics
AI alerts you to customer struggles in your digital world and helps you quantify business impact so you can prioritize a fix.
Learn "why" with leading session replay
Incorporating the powerful IBM Tealeaf CX capabilities gives you the micro lens on CX that lets you diagnose issues and opportunities to boost conversion.
Multi-channel journey analytics
New multi-channel path analysis provides a holistic understanding of customer journeys that attributes ROI so you know where to direct spend for maximum business impact.
Understand which events impact discovery, purchase consideration and advocacy to increase conversion, revenue and customer loyalty.
Eventing and alerting
Provides struggle detection and behavior reporting that pinpoint where and why experiences are occurring; powerful event and alert engines provide the ability to act on insights.
Uncover usability flaws that cause customers confusion and struggle with functionality like replays, heatmaps, form analytics, and VOC integration. Compare segments side-by-side to optimize experience, content and campaigns.
Support for the following browsers:
- Internet Explorer versions 10 through 11
- Mozilla Firefox Extended Support Release 36, or later
- Google Chrome version 41, or later
- Support for the following mobile operating systems:
- Android: minimum version 2.3.3
- Apple iOS: versions 7.0 through 9
- Workstation running a supported browser with a minimum of 1 GB RAM
- Minimum screen resolution of 1024 x 768, with a recommended resolution of 1280 x 1024