Get real-time customer profiles and prior transactions
The app provides real-time customer data right on demand. Flight attendants can provide more personalized customer service for every interaction. Get further personalization through forecasts based on prior behavior patterns, offering next best actions and recommendations – all with a personal context. There is also access to credit bureau data to support on-the-spot decision making.
Use a simple intuitive interface for transactions
Flight attendants are able to access systems of record including catering, merchandising and payment and loyalty systems. They can give passengers personalized offers while in flight and easily complete them using ApplePay.
Enhance passengers’ in-flight experience and boost revenue
Flight attendants are empowered to provide exceptional passenger experience when they are able to recommend and sell food, beverage and merchandise. They can even offer seat upgrades to passengers while in-flight. These new abilities can improve the passengers’ flight experience while also improving revenue and passenger loyalty for the airline.
The app is backed by a great service plan
Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.