Feature spotlights

Rapid Board uses powerful real-time analytics

Rapid Board’s real-time analytics monitors boarding speed against historic data to assess gate assignment levels for optimal agent productivity and passenger experience. Analytics are also used to track boarding duration and identify patterns of inefficiency, which can be used to identify improvements in the future.

Gain more flexibility in the boarding process

Airlines now have the flexibility to assign customer service agents based on boarding needs without being constrained by physical location of kiosks with electricity. Built-in scanning capabilities accommodate all boarding pass formats, including mobile passes. Multi-peer functionality ensures consistency of data on all devices – even when additional agents with new devices are added.

Increase the efficiency of customer service agents

Customer service agents are empowered to perform boarding duties based on business needs, situational adjustments and passenger experience goals without being constrained by physical equipment and electrical limitations.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.

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