Feature spotlights

Personalized technical advice

Provides advice on migrating to the latest software version, guidance on setting up distributed polling and monitoring, or providing tuning recommendations for discovery filters and setup.

Flexible support

Provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance throughout your migration or solution setup.

Block hours of support

With up to 8 hours of scheduled time, support is provided on topics such as migrating to the most current version, guidance on practices to implement to optimize your monitoring or configuring your discovery setup.

Apply best business practices

Gain performance improvement by applying best business practices to prepare for a migration or to configure your ITNM monitoring and discovery setup.