Digitizing your workflows focuses on the orchestration or sequencing of activities required to operate a business, whether as a straight-through or human-assisted process, or as case management. Digitized workflows enable business professionals to participate directly in designing business solutions, rather than forcing them to write requirements and hand those requirements over to IT.
Automate at scale
Do more with less by deploying “hands off” processing, while expertly managing cases and exceptions.
Create consistent customer experiences
Deliver consistent, transparent experiences with a framework for creating standardized workflows that can be reused across the organization.
Achieve flexible workflow styles
Seamlessly blend structured processes and unstructured case management into a seamless workflow to ensure smooth operations.
IBM Business Automation Workflow
IBM Business Automation Workflow combines business process management and case management to unite information, process, and people to provide a 360-degree view of work. In addition to process management and case management, IBM Business Automation Workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes.
IBM Business Automation Workflow on Cloud provides the same capabilities that are offered in the Business Automation Workflow offering, all within a ready-to-use, cloud-based environment that is hosted in IBM Cloud™ data centers and managed by IBM. In addition to process management, workflow uses advanced analytics, business rules, and collaboration to drive more successful, optimized business outcomes.
Software editions of IBM Business Automation Workflow on Cloud
IBM Business Automation Workflow on Cloud Express
This subscription–based Business Automation Workflow cloud service offers low startup cost and flexibility to rapidly scale as their business needs grow. By default, it includes two environments that can be moved up to an Enterprise configuration as needs change.
IBM Business Automation Workflow on Cloud Enterprise
This subscription–based Business Automation Workflow cloud service offers a scalable experience to start or expand workflow capabilities and provide fast return on investment. It provides three environments by default to enable clients to move from different environments with ease.
Experience designing and managing a workflow on cloud
See how you can implement business process improvements quickly in a full lifecycle workflow environment that includes development, test and production — with tooling and runtime for workflow design, execution, monitoring and optimization — all as a platform as a service (PaaS) solution hosted on the IBM Cloud.
Intelligent automation starts with operational insights
Businesses are drowning in operational data, and leaders are challenged to turn that data into insight and action. As you start your journey to intelligent automation by leveraging machine learning and artificial intelligence (AI) in your business operations, you first need to centralize your operational data. With IBM Business Automation Insights, you can:
Capture end-to-end business data from IBM Business Automation Workflow
Visualize operational data with pre-built or user-configured dashboards for real-time visibility into your business operations
Measure the performance based on collected metrics
Act on your centralized operational data by using machine learning to improve operations
With flexible deployment options, featuring common tools and capabilities across all hosting environments, you can deploy and run the automation platform in the environment that best meets your needs: your cloud, the IBM Cloud, on-premise or any combination of the three.
How others are using IBM Business Automation Workflow
Carlsberg identified a 90% time savings in fulfilling customer orders for beer coolers by leveraging efficient process management capability using IBM BPM which is now part of IBM Business Automation Workflow.
Barclays increased its customer satisfaction around automated, multichannel services to a Net Promoter Score (NPS) of 70 and rolled out new automated multichannel customer processes 88% faster by leveraging efficient process management capability using IBM BPM which is now part of IBM Business Automation Workflow.
Molina Healthcare provided better care with 50% faster access to medical information by leveraging efficient case management capability using IBM Case Manager which is now part of IBM Business Automation Workflow.
The true power of automation is in connecting your workflows with other tasks, business rules and content — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM’s digital business automation platform can help your organization unlock its fullest potential.
Orchestrate and monitor your RPA bots (Workflow + Tasks)
End-to-end processes can often include multiple RPA bots that automate specific repetitive human tasks within the process. Using workflow automation with RPA allows you to orchestrate multiple bots and better handle exceptions.
IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes. With an established ecosystem and industry expertise, you can start quickly and scale to enterprise-wide deployment — without the fragmentation of platform and skills that is common to other providers.