Why manage enterprise content?

Content management solutions enable an organization to take full advantage of the customer information and company knowledge embedded in their content. Previously unstructured and inaccessible content comes alive in digital business applications that engage customers, automate business processes, enhance collaboration and govern and protect content throughout its lifecycle. Content management services and solutions from IBM support your digital transformation and help you build a cognitive business that is confident, efficient and competitive.

Workforce productivity

Find content easily. Offer secure internal and external access to content, collaboration and sharing anytime, anywhere, on any device for increased engagement and productivity.

Icon representing the increased customer centricity that can be achieved by automating the management of enterprise content

Customer centricity

Personalize customer communications. Offer self-service access to statements and bills, and deliver products and services faster to exceed service level agreements (SLAs).

Faster time to market

Seamlessly integrate content into line of business applications and support high-scale business transactions. Rapidly build and deploy content-based solutions for faster time to market.

IBM Content Foundation

Based on the market-leading IBM FileNet® solution, IBM Content Foundation is designed to promote wider adoption of content management across an organization. It provides the best-of-breed scalability, user experience and key content management capabilities on premises or on the IBM Cloud.

Demo the content management solution

Learn how to get differentiated value from your content with the only content management solution that provides security, mobility and collaboration while offering cognitive search capabilities — IBM Content Foundation.

Additional content management products from IBM

IBM FileNet Content Manager

IBM FileNet Content Manager provides content management, enabling you to manage your organization's content and documents. The scalable software offers lifecycle management, transactional content processing, document management, content consolidation, content-based application development, and compliance and governance.

IBM Content Manager OnDemand

IBM’s high-performance enterprise archive for optimal customer experiences is ideal for reports, statements, transcripts, explanations of benefit and other documents created in-house. Use electronic presentment capabilities of IBM Content Manager OnDemand to deliver customer information through a web browser or mobile device anywhere and anytime.

IBM Watson Explorer

IBM Watson® Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about, so you can drive business performance and growth.

Bringing value to your business transformation

Security and governance

Assure document retention and defensible disposal. Maintain regulatory compliance with audit trails and reporting, and manage electronic discovery and legal holds.

Digital transformation

Put relevant content into the hands of information workers who need it when they need it. Unify disparate content silos to support emerging use cases, innovation and business transformation.

Deployment flexibility and scale

Deploy content management departmentally or enterprise-wide, locally or globally with high performance, high volume and scale.

Extend the value of content management

The true power of automation is in connecting your business content with data and imaging-capture capabilities — as well as your critical business processes and workflows — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM's digital business automation platform can help your organization unlock its fullest potential.

Automatically ingest and store content
(Content + Capture)

Process incoming documents and store those documents and associated metadata in the central content repository — automatically — with the data capture capabilities.

Use content to initiate business processes
(Content + Workflow)

Initiate content-driven workflows by actionable events — automatically — based on defined rules for the document class within the central content repository.

Flexible deployment options to meet your needs

With flexible deployment options, featuring common tools and capabilities across all hosting environments, you can deploy and run the automation platform in the environment that best meets your needs: your cloud, the IBM Cloud, on-premise or any combination of the three.

Client stories

Ferservizi

The support services provider to 65,000 employees of Italy’s flagship rail operator, Ferservizi keeps efficient, reliable services running full steam ahead with smart content management solutions from IBM.

Anadolu Hayat Emeklilik

A Turkish life insurance and pension management services company, Anadolu Hayat Emelklilik, engaged content management solutions from IBM to overhaul its approach to customer communications — speeding content management processes to get pension statements to every customer on time.

Central Nacional Unimed

The health insurance plan manager for Brazil’s largest healthcare cooperative, Central Nacional Unimed, moved to electronic content and streamlined workflows with a content management solution from IBM — speeding processing by 10 percent to ensure medical bills are paid on time.

Learn more about content management

Harness content to deliver a superior customer experience

Cognitive and cloud-based content management solutions help organizations protect their content, while gaining a competitive advantage from it and improving business performance and ROI.

Forrester Wave: Enterprise Content Management – Business Content Services

Learn why Forrester Research has named IBM a leader for ECM Business Content Services.

Show your employees only the information they need — and nothing more

Direct who sees what with role-based redaction capabilities provided by content management solutions from IBM.

Need to talk to an expert?

IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes, decisions and content. IBM’s ecosystem and industry expertise can help you start quickly and scale to enterprise-wide deployment, without the fragmentation of product and skills common to other solution providers.

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