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Gartner recognized IBM as a “Leader” in the Magic Quadrant for Content Services Platforms for 2018. Read the report to learn how vendors and their solutions were evaluated, and why IBM is a leader.

Why manage enterprise content?

Content management solutions enable an organization to take full advantage of the customer information and company knowledge embedded in their content. Previously unstructured and inaccessible content comes alive in digital business applications that engage customers, automate business processes, enhance collaboration and govern and protect content throughout its lifecycle. Content management services and solutions from IBM support your digital transformation and help you build a cognitive business that is confident, efficient and competitive.

Workforce productivity

Workforce productivity

Find content easily. Offer secure internal and external access to content, collaboration and sharing anytime, anywhere, on any device for increased engagement and productivity.

Icon representing the increased customer centricity that can be achieved by automating the management of enterprise content

Customer centricity

Personalize customer communications. Offer self-service access to statements and bills, and deliver products and services faster to exceed service level agreements (SLAs).

Faster time to market

Faster time to market

Seamlessly integrate content into line of business applications and support high-scale business transactions. Rapidly build and deploy content-based solutions for faster time to market.

IBM FileNet Content Manager

IBM FileNet® Content Manager is a leading content services solution designed to provide secure document sharing and collaboration with supply chain partners and clients, increasing deployment flexibility with on-premises and cloud options. The solution improves insights and decision-making accuracy by unlocking unstructured and siloed data with artificial intelligence. It also supports simplified content management and monitoring from anywhere, on any device.

Demo the content management solution

Learn how IBM FileNet Content Manager can help you secure, access and collaborate on critical business content to improve the customer experience, increase employee productivity, and streamline decision-making and business processes. Also, see how the solution can help you benefit from fast, flexible deployment options across cloud, on-premises and hybrid environments.

Additional content management products from IBM

IBM Content Manager OnDemand

IBM’s high-performance enterprise archive for optimal customer experiences is ideal for reports, statements, transcripts, explanations of benefit and other documents created in-house. Use the electronic presentment capabilities of IBM Content Manager OnDemand to deliver customer information through a web browser or mobile device anywhere and anytime.

IBM Content Collector

Use the comprehensive set of archiving solutions, products and services to help realize the business value of your information.

IBM Enterprise Records

Streamline records-based activities and help ensure compliance readiness with retention policies for both electronic and physical records.

IBM Content Classification

Analyze and organize your unstructured documents and emails using context-sensitive analysis and automation features.

IBM Watson Explorer

IBM Watson® Explorer is a cognitive search and content analysis platform that gives you access to insights from all the data you care about to drive business performance and growth.

Bringing value to your business transformation

Security and governance

Assure document retention and defensible disposal. Maintain regulatory compliance with audit trails and reporting, and manage electronic discovery and legal holds.

Digital transformation

Put relevant content into the hands of information workers when they need it. Unify disparate content silos to support emerging use cases, innovation and business transformation.

Deployment flexibility and scale

Deploy content management departmentally or enterprise-wide, locally or globally with high performance, high volume and scale.

Extend the value of content management

The true power of automation is in connecting your business content with data and imaging-capture capabilities — as well as your critical business processes and workflows — within your organization. A comprehensive, integrated platform for achieving your digital business automation objectives, IBM Digital Business Automation Platform can help your organization unlock its fullest potential.

Automatically ingest and store content
(Content + Capture)

Process incoming documents and store those documents and associated metadata in the central content repository — automatically — with the data capture capabilities.

Use content to initiate business processes
(Content + Workflow)

Initiate content-driven workflows by actionable events — automatically — based on defined rules for the document class within the central content repository.

Manage enterprise content with an automation platform

Automate and manage business operations at speed and scale with an integrated automation platform designed for business users — the IBM Automation Platform for Digital Business.

Apply AI to your operational applications to intelligently automate work

Using IBM Business Automation Intelligence with Watson™ — a learning system designed for business managers — you can move beyond one-off AI experiments to systematically apply AI to business operations, including your enterprise content.

Capture, visualize and act on operational data

IBM Business Automation Insights can capture all events generated by the platform’s operational systems — including FileNet Content Manager; aggregate them into business-relevant KPIs; and present a meaningful, real-time view of business operations.

Choose your deployment option

You can deploy and run the automation platform in your cloud, on the IBM Cloud™, on premises or on any combination of the three.

Client stories


The support services provider to 65,000 employees of Italy’s flagship rail operator, Ferservizi keeps efficient, reliable services running full steam ahead with smart content management solutions from IBM.

Anadolu Hayat Emeklilik

A Turkish life insurance and pension management services company, Anadolu Hayat Emelklilik, engaged content management solutions from IBM to overhaul its approach to customer communications. IBM helped speed up content management processes to get pension statements to every customer on time.

Central Nacional Unimed

The health insurance plan manager for Brazil’s largest healthcare cooperative, Central Nacional Unimed, moved to electronic content and streamlined workflows with a content management solution from IBM. IBM helped speed up processing by 10% to ensure medical bills are paid on time.

Learn more about content management

Harness content to deliver a superior customer experience

Cognitive and cloud-based content management solutions help organizations protect their content, while gaining a competitive advantage from it and improving business performance and ROI.

Forrester Wave: Enterprise Content Management – Business Content Services

Learn why Forrester Research named IBM a leader for ECM Business Content Services.

Show your employees only the information they need — and nothing more

Direct who sees what with role-based redaction capabilities provided by content management solutions from IBM.

Automation Learning Hub

Get the latest product information, guides, demos and more to help you automate all types of work at scale.

Contact an expert

IBM offers a scalable platform for rapidly prototyping solutions that automate and augment critical business processes. With an established ecosystem and industry expertise, you can start quickly and scale to enterprise-wide deployment — without the fragmentation of platform and skills that is common to other providers.