Removing obstacles to digital transformation with content services

By Joel Mazza

Digital transformation remains a big theme driving investment priorities for many enterprises. To meet the demands and capitalize on the opportunity, businesses need to be able to access and organize more accurate data — structured and unstructured. Attempts to solve this using distributed enterprise content management solutions have run into obstacles, such as too many siloed and redundant content repositories serving specialized use cases.

IBM FileNet Content Manager continues to evolve to help close the content gap between systems — an essential first step in building a comprehensive, secure and consistent content services foundation for digital transformation and AI.

Here are six new or noteworthy product features and associated benefits that can help you build that modern foundation:

1. Modern, cloud-native architecture

FileNet content services are now bundled and integrated with IBM Cloud Pak™ for Automation — a flexible automation platform for building and running automation services and applications anywhere, on any cloud. Using container technology, a fresh micro services architecture and modern storage options, system administrators can install, deploy and update FileNet applications fast — in a fraction of the time required previously. You can lower application total cost of ownership while enabling faster access to new capabilities.

2. External file sharing and collaboration

FileNet users can create a shared file or folder for simple collaboration with external collaborators, such as customers, suppliers and partners. System administrators can reduce the use of unmanaged and unmonitored network folders, while providing a higher degree of security and information governance over all content assets, including those created or added by external collaborators.

3. Faster, simpler application development and integration

Developing new applications can be time consuming and expensive, yet the demand for new applications seems endless. To streamline the application development process for those use cases that require or can benefit from content services, FileNet now features low-code design and development tools. In addition, FileNet APIs have been rewritten to support the GraphQL query language (link resides outside IBM), providing simpler, more efficient access to FileNet services and managed content.

4. Automatically organize and extract intelligence from content

IBM Business Automation Content Analyzer is now integrated with FileNet, providing enterprises with the ability to automatically enrich content from any source with accurate and actionable metadata. This capability can be applied to new or existing content to increase the metadata context and accuracy, making it useful to decision-making processes or other business applications, including AI tools. With native integration, Content Analyzer is easier to deploy for a wider range of applications that use FileNet content services, reducing development time and cost.   

5. Comprehensive governance through federated services

While these capabilities have been available in FileNet for years, federated content services are important once again as repository sprawl becomes a digital transformation obstacle.

As IBM continues to invest in innovative capabilities, the value of federated content services from FileNet grows in parallel. External file share, intelligent content enrichment, rich media collaboration and many more capabilities can be applied to content that’s spread across a fragmented landscape of content repositories. These federated capabilities provide the necessary governance to create a rich and consistent content foundation that can feed virtually any system or automation application from a single point of configuration and administration.

6. Efficient, flexible any-cloud deployment

For cloud or hybrid deployments, FileNet is fully architected for containerized deployment on any cloud. With the launch of IBM Cloud Pak for Automation, FileNet can be deployed as a turnkey containerized solution on RedHat® OpenShift® on IBM Cloud™ with all the licensing flexibility included in IBM Cloud Pak. 

Bringing it together in one platform for digital transformation

Digital transformation initiatives are multifaceted, requiring a range of capabilities across different disciplines, including content services, data capture, workflow, decisioning and operational insight. Integration is the difference-maker when applying these capabilities in an agile development model. IBM Cloud Pak for Automation integrates these capabilities to deliver an open end-to-end application development platform with IBM FileNet Content Manager at its content core.

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