Customer value stories

Business value and ROI

Carlsberg-Denmark achieves 90% reduction in back-office time 

In this video, Carlsberg’s IT director discusses how the global brewer optimized customer service using IBM business process management software. The improvements included significantly reducing the back-office time required to process cooler orders for customers.

Business value and ROI

Cambridgeshire Fire and Rescue reduces process deployment time by 60%

In this case study, learn how this public service organization implemented a comprehensive process redesign using cloud-based process modeling and automation to improve efficiency and reduce costs in the face of funding cuts. 

Business value and ROI

Turkey’s leading customer experience solution center reaps multiple benefits from document management

In this video (2:28), hear how Turkcell Global Bilgi was able to speed document processing with automatic reading rates of 90%; improve operational efficiency by 80%; and improve productivity, regulatory compliance and customer satisfaction using IBM Datacap capabilities. 

Business value and ROI

UK National Health Service Blood and Transplant saves lives with automation

In this case study, learn how UK-based National Health Service Blood and Transport (NHSBT) is able to more effectively develop, implement and modify organ transplant allocations to improve and save lives using a combination of business process and decision management software.

Business value and ROI

Banco Galicia goes paperless with significant service and efficiency gains

In this case study, learn how Banco Galicia eliminated the sluggish processes that prevented top-notch customer service using business process and decision management software. 

Business value and ROI

PNC Financial Services reduces manual loan application reviews by 80%+

In this case study, learn how PNC automated 50 business processes and put more than five million automated business rules in production to reduce the number of loan applications that needed to be reviewed manually.

Business value and ROI

Banco Popular decreases process completion times by 90% with RPA

In this case study, learn how the bank reduced its dependence on manual processes so its staff could focus more on value-added activities, like expanding into new markets. 
 

Value insights from analysts and experts

Business value and ROI

Benefits of moving to digital process automation

In this analyst research, Forrester outlines the critical benefits firms experience as they transition from business process management. Get advice for moving forward as businesses continue to automate in the digital age of the customer.

Business value and ROI

On the path to digital process automation: A spotlight on financial services

In this analyst research, Forrester evaluates how financial services firms are transitioning from business process management to digital process automation, including the returns they see as they continue to automate.

Business value and ROI

How decision management provides critical link to business agility

This white paper discusses how implementing operational decision management on the same scale and scope as automating business processes can make your business truly agile. 

Business value and ROI

Deliver seamless digital business experiences

This Aberdeen analyst report explains the role of content in delivering great customer experiences and improving back-office processes with employees and suppliers.

Business value and ROI

Put an end to content chaos

In this eBook, learn how cognitive and cloud-based content management can help you protect your content and use it to deliver exceptional customer experiences by industry. 

Business value and ROI

Why data capture and automation are key to digital transformation

In this analyst paper, Frost & Sullivan discuss how enterprises can use data capture and automation to unlock the valuable information inside business documents to drive productivity, shrink cycle times, improve decision making and boost the bottom line.

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