IBM can help you develop and sustain a high-performing HR services function to achieve your human capital strategy. We collaborate with your HR services, applying the latest research and cognitive solutions to help improve the performance and value HR delivers to your business. Technology investments by IBM help deliver a transformed HR solution that takes advantage of the latest cognitive, automation and digital enablement solutions to improve employee engagement, efficiency and compliance.

Cognitive computing, process automation and digital enablement let you rapidly accelerate HR transformation and offer powerful employee experiences that drive enhanced business results throughout the enterprise. Take advantage of the significant IBM investment in these areas to enhance employee engagement, efficiency and compliance.

The benefits

Maximize the benefits of HR process automation and transformation.

Accelerate your move to the cloud with IBM HR solutions.

Improve employee engagement, boost performance and realize higher returns.

HR services

HR Strategy Review

Employ thought leadership, research and cognitive capabilities to identify the best options for refreshing your HR strategy and enhancing employee engagement.

HR Operating Model Design

Focus on driving efficient and effective HR to reduce costs, streamline HR operations to better serve employees and allow employees to access HR services in a digital environment.

HR Analytics

Embedded analytics, available for each HR offering, give you a detailed view of your HR operations, with real-time data on volumes, trends and HR key performance indicators. For example, our Voice of the Customer analytics understands the unstructured data in your employees' interactions with HR services. These insights into the volume drivers for the service, along with satisfaction levels, can deliver a deeper understand of how to continuously improve service. Furthermore, IBM Watson® cognitive analytics augment these capabilities to deliver automated data analysis, data discovery, visualization and predictive analytics.

IBM Design Thinking, Employee Voice and Agile Change Management

Leverage Design Thinking and Employee Voice tools to assist in developing creative solutions while focusing on your employee experience. Agile Change Management includes agile methodologies and collaboration tools to help drive adoption of your critical initiatives.

HR Cloud Business Case and Vendor Selection

Use this objective framework for building the case for change along with a rapid selection approach to help you identify the best strategic fit for your organization.

HR Operations

Tailor outsourced business process services to help reduce your HR and payroll operating costs while helping achieve improved compliance and oversight. Our services include Cloud HCM solutions for Oracle Fusion, Oracle Taleo, SAP SuccessFactors and Workday that integrate automation, cognitive and advanced analytic capabilities.

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Case studies

Telefónica selected IBM to modernize financial and HR processes

Telefónica turned to IBM to drive three strategic objectives: simplify operations, drive efficiencies, and deliver a next-generation client experience.

IBM helps Allstate enhance and streamline human resource management

By using intuitive and integrated HR applications including SAP SuccessFactors, IBM experts helped Allstate cut technical tasks by up to 60%.

Brooks Brothers and IBM refashion human resources for 50% productivity gain

Cumbersome paper-based human resource procedures were a source of frustration for managers and employees. IBM helped them streamline processes using cloud-based SuccessFactors Employee Central software.

Educational resources


2018 CHRO insights from IBV Global C-Suite study


Global Employee Experience Study


EY supercharges HR transformation with IBM Watson Cognitive Chatbots


How IBM is thinking about the future of HR


IBM named to Winner’s Circle for Payroll Services by HfS


Positioning for the future: Cognitive intelligence for the anytime, anywhere workforce

Related solutions

SAP SuccessFactors

Improve operational effectiveness to help transform human resources.

Oracle HCM Cloud

Create a high-performance workplace for staff, talent and contractors.

Change Management Services

Establish a fundamentally different approach to managing organizational change.

Talent Development Services

Create a culture of continuous learning to keep ahead of market demands.

Employee Engagement Services

A personalized, authentic employee Experience can improve engagement and enrich the customer experience.

Talent Acquisition Services

Consulting, recruitment, and employment branding solutions to help you reimagine talent acquisition.

Meet our experts

Tina Marron-Partridge

Global Leader, Talent and Engagement

Susan Steele

Executive Partner, Global Talent and Engagement CoC

Andy Jankowski

Partner, Talent and Engagement

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