What is process automation?

With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.

Understanding the Current State of Intelligent Automation

Welcome to Smart Talks, IBM Services' new roundtable series dedicated to bringing together tech experts and leaders to discuss major trends in business and technology. In episode one of our Intelligent Automation Smart Talk we discuss what intelligent automation is and where it stands in today's market.

Extending Automation with the Power of Weather Data

In episode two of our Intelligent Automation Smart Talk we brainstorm what happens when automation tech is combined with intelligent automation.

Scaling Your Business with Analytics, Data and Automation

In episode three of our Intelligent Automation Smart Talk we discuss ideas of how companies can scale by utilizing data, analytics, and automation.

Managing Change and Re-Skilling Your Workforce

In episode four of our Intelligent Automation Smart Talk we talk about the impact automation is having on the workforce, and why it's crucial to re-skill your teams.

Getting Started with Intelligent Automation

In episode five of our Intelligent Automation Smart Talk we learn why intelligent automation is not a technology that operates in a silo. The right combination of technologies will fundamentally changes how work gets done, but how can you get started?

Frequently Asked Questions on Intelligent Automation

In episode six of our Intelligent Automation Smart Talk we take questions from the online audience.

The benefits of business process automation

Digital labor model

Improved transparency and insight resulting in improved efficiency and productiviy

Flexible platform

Includes business process as a service (BPaaS) option for faster deployment and speed to benefit

Cost savings

Up to 75 percent cost savings on repetitive tasks (25 to 50 percent on average) based on IBM experience

Case studies

Fire and Security Company

IBM and a fire and security company are reimagining the banking reconciliation process with automation

Amerisource Bergen

IBM and Amerisource Bergen are leveraging automation to transform the enterprise

DBS Bank

IBM and DBS Bank came together to rewrite the future of banking

IBM’s thinking

Plan your journey

Turn automated processes into intelligent interactions.

Forrester TEI Report

Learn how IBM Automation for application management can cut tier 1 service desk tickets and reduce system recover costs.

Automation Webinar

Listen to expert guidance on tackling the challenges of enterprise-wide intelligent automation.

Automation 101

Learn how automation will change the future of work.

HfS blueprint report

Understand the enterprise AI services ecosystem and why IBM made the winner's circle.

Six degrees of automation

Automation causes a ripple effect that can affect an entire industry.

Let IBM put business automation to work for you

IBM helps clients around the world transform and manage functional and industry-specific processes to achieve intelligent digital operations. These services rely on AI, process automation and advanced analytics to help deliver higher quality processes at lower cost with less risk. IBM process automation services address the four fundamentals of process design.

 

  • Assess business process workflow and redesign.
  • Select automation technology elements and determine how they fit the larger spectrum.
  • Deploy accelerated proofs of concept using specific automation solutions.
  • Integrate AI to help enable autonomic solutions, business decision support and insights.

Transform and optimize business processes with automation

Sourcing and procurement

Human resources

Customer service

Finance and administration

Supply chain

Marketing

Ready for some expert advice?

IBM experts are here to help you at no cost talk about how to accelerate and simplify your digital transformation.