With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.
The benefits of business process automation
Up to 75 percent cost savings on repetitive tasks compared to human performance, with 25 to 50 percent being the generally reported outcome, based on IBM experience
Improved efficacy and productivity
Establishment of a digital labor model
A flexible platform with a business process as a service (BPaaS) option, making it quicker to deploy and speeding benefits
Increased transparency and insight
Plan your journey
Pioneering organizations are using artificial intelligence (AI) to turn automated processes into intelligent interactions.
Optimize, digitize and transform business processes with automation
IBM transforms and manages functional and industry-specific processes for clients around the world to achieve digital, intelligent operations. IBM provide a set of managed services for finance, talent and engagement, procurement and other industry-specific processes. These services are differentiated by AI, process automation and advanced analytics, which can lead to higher quality at a reduced cost and risk.
IBM process automation services address four fundamental aspects of process design:
Assessing business process workflow and redesign
Selecting automation technology elements and determining how they fit into the larger spectrum
Deploying accelerated proof of concepts using specific automation solutions
Integrating AI to help enable autonomic solutions, business decision support and insights
Sourcing and procurement
Transform procurement operations to help make more informed decisions and deliver better user experiences.