What is process automation?

With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.

The benefits of business process automation

  • Up to 75 percent cost savings on repetitive tasks compared to human performance, with 25 to 50 percent being the generally reported outcome, based on IBM experience
  • Improved efficacy and productivity
  • Establishment of a digital labor model
  • A flexible platform with a business process as a service (BPaaS) option, making it quicker to deploy and speeding benefits
  • Increased transparency and insight

IBM’s thinking

Plan your journey

Pioneering organizations are using artificial intelligence (AI) to turn automated processes into intelligent interactions.

Dare to compare

Assess your automation maturity against 3,000 of your peers.

Evolution of process automation

What is intelligent automation, and why should you care?

Optimize, digitize and transform business processes with automation

IBM transforms and manages functional and industry-specific processes for clients around the world to achieve digital, intelligent operations. IBM provide a set of managed services for finance, talent and engagement, procurement and other industry-specific processes. These services are differentiated by AI, process automation and advanced analytics, which can lead to higher quality at a reduced cost and risk.

IBM process automation services address four fundamental aspects of process design:

  1. Assessing business process workflow and redesign
  2. Selecting automation technology elements and determining how they fit into the larger spectrum
  3. Deploying accelerated proof of concepts using specific automation solutions
  4.  Integrating AI to help enable autonomic solutions, business decision support and insights

Sourcing and procurement

Transform procurement operations to help make more informed decisions and deliver better user experiences.

Human resources

Enable a smarter workforce by using asset-based solutions to help improve workforce performance and HR operations.

Customer care

Help improve customer service, increase customer satisfaction and reduce churn with AI-infused customer self-service solutions.

Finance and administration

Drive enterprise-wide process efficiency and help optimize savings and compliance for better financial performance.

Integrated supply chain

Optimize supply chain efficiency, reduce risk and enhance business-to-business (B2B) customer services with technology and advanced analytics.

Managed marketing services

Execute digital marketing campaigns and help achieve results through the science of analytics and execution excellence.

Case studies

Burn up inefficiencies

A large fire and security company improved efficiency and accuracy on a manual bank reconciliation process using robotic and IBM® Watson® technologies.

Automate at scale

A leading global digital education company automated a complex inter-company reconciliation process across 520 client subsidiaries, improving speed by five times.

Emphasize high-value activities

A global cement and building materials company improved sales and inventory reconciliation by automating time-consuming and error-prone manual processes.