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12-15 February, 2019
Join IBM Services in San Francisco for inspiring speakers, hands-on training and the latest tech to transform your business

What is process automation?

With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.

Understanding the Current State of Intelligent Automation

Welcome to Smart Talks, IBM Services' new roundtable series dedicated to bringing together tech experts and leaders to discuss major trends in business and technology. In episode one of our Intelligent Automation Smart Talk we discuss what intelligent automation is and where it stands in today's market.

Extending Automation with the Power of Weather Data

In episode two of our Intelligent Automation Smart Talk we brainstorm what happens when automation tech is combined with intelligent automation.

Scaling Your Business with Analytics, Data and Automation

In episode three of our Intelligent Automation Smart Talk we discuss ideas of how companies can scale by utilizing data, analytics, and automation.

Managing Change and Re-Skilling Your Workforce

In episode four of our Intelligent Automation Smart Talk we talk about the impact automation is having on the workforce, and why it's crucial to re-skill your teams.

Getting Started with Intelligent Automation

In episode five of our Intelligent Automation Smart Talk we learn why intelligent automation is not a technology that operates in a silo. The right combination of technologies will fundamentally changes how work gets done, but how can you get started?

Frequently Asked Questions on Intelligent Automation

In episode six of our Intelligent Automation Smart Talk we take questions from the online audience.

The benefits of business process automation

Digital labor model

Improved transparency and insight resulting in improved efficiency and productiviy

Flexible platform

Includes business process as a service (BPaaS) option for faster deployment and speed to benefit

Cost savings

Up to 75 percent cost savings on repetitive tasks (25 to 50 percent on average) based on IBM experience

Case studies

Burn up inefficiencies

A large fire and security company improved efficiency and accuracy on manual bank reconciliation process using robotic and Watson© technologies

Automate at scale

A leading global digital education company automated a complex inter-company reconciliation process across 520 client subsidiaries, improving speed at 5x

Re-focus on high value activities

A global cement and building materials company improved sales and inventory reconciliation by automating time-consuming, error-prone manual processes

IBM’s thinking

Plan your journey

Turn automated processes into intelligent interactions.

Dare to compare

Assess your automation maturity against 3,000 of your peers.

Evolution of process automation

What is intelligent automation, and why should you care?

Automation 101

Learn how automation will change the future of work.

HfS blueprint report

Understand the enterprise AI services ecosystem and why IBM made the winner's circle.

Six degrees of automation

Automation causes a ripple effect that can affect an entire industry.

Let IBM put business automation to work for you

IBM helps clients around the world transform and manage functional and industry-specific processes to achieve intelligent digital operations. These services rely on AI, process automation and advanced analytics to help deliver higher quality processes at lower cost with less risk. IBM process automation services address the four fundamentals of process design.


  • Assess business process workflow and redesign.
  • Select automation technology elements and determine how they fit the larger spectrum.
  • Deploy accelerated proofs of concept using specific automation solutions.
  • Integrate AI to help enable autonomic solutions, business decision support and insights.

Transform and optimize business processes with automation

Sourcing and procurement

Human resources

Customer service

Finance and administration

Supply chain


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