What is process automation?

With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.

The benefits of business process automation

Digital labor model

Improved transparency and insight resulting in improved efficiency and productiviy

Flexible platform

Includes business process as a service (BPaaS) option for faster deployment and speed to benefit

Cost savings

Up to 75 percent cost savings on repetitive tasks (25 to 50 percent on average) based on IBM experience

Case studies

Burn up inefficiencies

A large fire and security company improved efficiency and accuracy on manual bank reconciliation process using robotic and Watson© technologies

Automate at scale

A leading global digital education company automated a complex inter-company reconciliation process across 520 client subsidiaries, improving speed at 5x

Re-focus on high value activities

A global cement and building materials company improved sales and inventory reconciliation by automating time-consuming, error-prone manual processes

IBM’s thinking

Plan your journey

Turn automated processes into intelligent interactions.

Dare to compare

Assess your automation maturity against 3,000 of your peers.

Evolution of process automation

What is intelligent automation, and why should you care?

Automation 101

Learn how automation will change the future of work.

HfS blueprint report

Understand the enterprise AI services ecosystem and why IBM made the winner's circle.

Six degrees of automation

Automation causes a ripple effect that can affect an entire industry.

Optimize, digitize and transform business processes with automation

IBM transforms and manages functional and industry-specific processes for clients around the world to achieve digital, intelligent operations. These services are differentiated by AI, process automation and advanced analytics, resulting in higher quality at a lower cost and risk.

IBM process automation services address four fundamental aspects of process design:

  1. Assessing business process workflow and redesign
  2. Selecting automation technology elements and determining how they fit into the larger spectrum
  3. Deploying accelerated proof of concepts using specific automation solutions
  4.  Integrating AI to help enable autonomic solutions, business decision support and insights

Sourcing and procurement

Human resources

Customer service

Finance and administration

Supply chain

Marketing