Frequently asked questions

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What is IBM Robotic Process Automation?

IBM® Robotic Process Automation enables you to augment your workforce by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response. This offering helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features allow users to manage work along with monitoring and reporting capabilities.

On 17 July 2020, IBM acquired WDG Automation, a robotic process automation (RPA) vendor based in Brazil. The IBM Robotic Process Automation with WDG Automation offering is a full-featured, AI-driven RPA solution. WDG Automation complements and strengthens the Robotic Process Automation platform so clients can quickly build, deploy at scale and manage software bots, and transform and standardize business and IT operations.

How does this offering fit with the IBM Cloud Pak for Business Automation offering?

IBM Robotic Process Automation is now embedded in IBM Cloud Pak® for Business Automation. If you're an IBM Cloud Pak customer, you can use your entitlements for Robotic Process Automation without any additional licensing to intelligently automate tasks, workflows, decisions, content management and data capture.

How is this offering different from what other RPA vendors offer?

IBM Robotic Process Automation is a full-featured robotic process automation solution for building attended and unattended software bots. It also offers low-code authoring tools, recorders, scheduling and management of bots. You get:

  • Integrated intelligent virtual agent (IVA) chatbots
  • Concurrent execution with workload management
  • Credential management
  • Software and services
  • Your choice of deployment — on premises or SaaS

What AI capabilities does IBM Robotic Process Automation have?

Intelligent automation capabilities with AI make IBM Robotic Process Automation more interactive and sophisticated, so you can move beyond automating back-office processes. AI-powered RPA features include:

Integrated chatbots
Combine chat and RPA commands to create intelligent virtual agents (IVAs) deployable on multiple channels to provide engaging client interactions.

Out-of-the-box capture
RPA commands for data extraction and classification, with built-in, best-in-class OCR. Expand to advanced use cases with intelligent capture from IBM Cloud Pak for Business Automation.

Intelligent workload management
Intelligently distribute work across multiple bots to minimize bot idle time and optimize throughput.

Native AI functionality
AI commands, including machine learning, decisioning and fuzzy logic, are available through the drag-and-drop interface so you can build bots that learn, think and reason.

How can I get started using IBM Robotic Process Automation?

You can try this offering right now by signing up for a free trial.

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