Full end-to-end functionality or modules to meet needs.

Intake module to support creation of referrals

Supports the creation of referrals for intakes that don’t require agency investigation; captures allegations, participants and free-form narrative; enables prior history checks; and helps provide workers with additional insights into family situations. In addition, it includes built-in supervisor workflow to support the review of submitted intakes and enables documentation of interactions through full-function contact logs.

Investigation module to support case investigation

This module helps with the creation of an investigation starting from intake. It supports the creation of referrals as needed and enables documentation of any interactions, and helps the caseworker make determinations of allegations as substantiated, inconclusive or unfounded. The module also supports assessments, captures interactions with case participants, enables a view of family history, and includes built-in supervisor workflow for the review of submitted investigations.

Case management module helps organize case data

Case Management provides support for removals, placements and returns; supports caseworkers in their creation of contact logs to capture interactions with case participants; enables creation and monitoring of outcome plans; supports child and family assessments; and maintains case participant information.

Collaboration module safely shares information across teams

The Collaboration module assists caseworkers with the creation and monitoring of outcome plans, child and family assessments, and the creation and management of multidisciplinary teams. In addition, it can help provide an integrated, dynamic assessment and decision-making environment.

Legal module manages court actions

The Legal module facilitates the caseworker’s initiation of court-required legal documents and management of legal actions, enables the attachment of court documents as case artifacts, records court orders and enables the caseworker to manage case documentation concerning the child’s custody, placement and recommended services. The module also helps the caseworker track legal actions related to the child and parents, such as the child’s legal status and administrative findings.

Resource Management module provides data dashboards

This module provides a dashboard with information pods specifically for resource managers. The information pods include wait-list entries, pending home studies, open inquiries, reservations and investigations awaiting approval. In addition, it enables the maintenance of information for each provider, including services, credentials, relationships, incidents, investigations and service inquiries.

IBM Watson Health Solution for Child Welfare

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Customer case studies

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Child Welfare Service Delivery Webinar Recording

State Government Health and Human Services
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German social services implements IBM Watson Health solution to help protect children

European Health and Human Services
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