What it can do for your business

IBM® Watson™ Tone Analyzer service uses linguistic analysis to detect emotional and language tones in written text. The service can analyze tone at both the document and sentence levels. You can use the service to understand how your written communications are perceived and then to improve the tone of your communications. Businesses can use the service to learn the tone of their customers' communications and to respond to each customer appropriately, or to understand and improve their customer conversations in general.
Watson Tone Analyzer

Conduct social listening

Analyze emotions and tones in what people write online, like tweets or reviews. Predict whether they are happy, sad, confident, and more.

Enhance customer service

Monitor customer service and support conversations so you can respond appropriately and at scale. See if customers are satisfied or frustrated, and if agents are polite and sympathetic.

Integrate with chatbots

Enable your chatbot to detect customer tones so you can build dialog strategies to adjust the conversation accordingly.

Security and privacy in the cloud

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Available on IBM Cloud

This product is available on IBM Cloud, an open source environment that helps you quickly and easily create, deploy, and manage applications on the cloud.

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See how it works