Feature spotlights

Personalized technical advice

A Support Specialist will contact you by phone and provide personalized advice or answer questions not typically supported by your base contract to help optimize your implementation success.

Flexible support

Provides a flexible solution for root cause analysis of critical problems, advice to minimize disruptions and proactive guidance throughout your install, upgrade or next migration.

Apply best business practices

Optimize your implementation success with remote block hours of timely, tactical advice and troubleshooting tips specific to your custom environment.

Block hours of support

With up to 8 hours of scheduled time, a Support Specialist is leveraged to provide advice and help maximize your success for a specific product area within the IBM Enterprise Asset Management portfolio.