Get seamless collaboration on multi-vendor products with a single provider. IBM is your vendor agnostic open source software (OSS) support provider offering support for over 150 OSS packages.
With IBM you get a 99% fix rate, with less than 1% of calls referred to Linux distributors (most often related to code defects), with access to over 7,000 skilled open source consultants worldwide.
IBM can provide diagnostic support, including root-cause analysis, to expedite problem resolution and reduce downtime.
With one number to call, IBM provides guaranteed service level agreements with 24x7 and 9x5 support options – available globally. So when you have a question you get the solution you need quickly.