Technology Support Services for Fortinet Products

Strong partnership with IBM and Fortinet

With IBM Technology Support Services, you will benefit from the resources of the world's largest technology support company, the expertise of Fortinet, and the knowledge of your IT team - all working together to ensure the best business outcomes.

Single point of contact

IBM maintenance is delivered using a collaborative approach with Fortinet's Level 3 manufacturer support. IBM can work with Fortinet to provide a solution or workaround, if a fix needs to be developed. Contract personalization in terms of duration (yearly or multi-yearly) and payment (monthly, quarterly or financed) is available.

Support configured to your needs

Whether you need break-fix support for one device or more robust predictive services, we can deliver expert support for your products. We provide an array of customizable support terms and response time commitments to fit your needs and budget. Our process begins by understanding your requirements so we can develop a customized service plan with built-in flexibility to adjust plans as your needs change.

Expert service delivery

With 19,000 worldwide support employees who handle over six million annual service requests, and more than 30 years of multivendor support experience, IBM has the expertise you need to support your IT environment. We are committed to providing rapid response in the event of downtime to get you back up and running with minimal impact to your business. Using data and advanced IBM analytics, we can also offer proactive support to help you prevent problems before they happen.

Innovative technologies for faster, better response

IBM supports over 30,000 different IT devices, including Fortinet products. To meet your IT maintenance needs, IBM Technology Support Services leverages advanced tools such as augmented reality, the cognitive capabilities of IBM Watson®, predictive maintenance and blockchain. Using these technologies, we are able to prevent more problems, quickly identify and resolve issues, lower IT costs, and simplify IT maintenance to optimize availability so your team can focus on your business goals.

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