Service integration and management powered by IBM Services

Consumption-based model pricing

Enable predictability in costs for consumption and standard pricing for the base modules, and improve efficiencies for assured outcomes at reduced cost.

Service catalogue

The IBM Service Integration Management Services Catalogue will be on constant Discovery mode – request services based on requirement without having to worry about who delivers them.

Tower-specific operational management

Integrate tower-specific tools, consolidate information and event management, and get end-to-end support for all standard ITIL processes and functional capabilities. Watson-based reporting module provides a comprehensive daily status of issues fixed and pending across service providers.

Cohesive vendor service ecosystem

Transform isolated vendor IT services into integrated services that can be flexibly composed and controlled from a single-pane-of-glass view, which allows organizations to exercise tighter controls over the IT supplier ecosystem and helps align IT to the business.

Standard framework of collaboration and information exchange

Establish a set of joint KPIs to encourage supplier collaboration, improve transparency and enhance resolution time.

End-to-end problem management

The incident, problem, change and configuration process across service providers helps improve operation stability and allows organizations to focus on core business without worrying about operational outages impacting business.

IBM Services Integration and Management Infographic

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How customers use it

  • How IBM helped Jack, a CIO, resolve service and cost issues

    How IBM helped Jack, a CIO, resolve service and cost issues

    Problem

    CIO Jack finds LOBs are unhappy with poor service quality and high cost of IT Services. The IT has application services delivered in-house and infrastructure services outsourced to several service providers. There is no service integrator function.

    Solution

    The Watson-based reporting module gives status on issues that are impacting efficiency and delivery across suppliers and corrective actions taken. Catalogue-based services govern ITIL processes to reduce recurring issues and improve service quality.

  • How Jo, and IT Manager, ensured a stable IT operation

    How Jo, and IT Manager, ensured a stable IT operation

    Problem

    Deteriorating operational stability due to unmanaged supplier collaboration has been directly impacting business performance. The root cause investigation mostly ends into finger pointing and siloed behavior between vendors, increasing inefficiency.

    Solution

    Improve operational efficiency and quality of service by adding E2E Request Fulfillment and E2E Service Level Management respectively, and including incident, problem, change and configuration management across service providers.

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