Feature spotlights

Analytics provides detailed information and recommendations

The analytics in Part Expert shows field technicians jobs that are awaiting parts, van inventory and parts delivered – in addition to parts available on nearby vans with other technicians. The app provides a view of popular and favorite machine models, along with suggested parts that a technician will likely use in the repair job.

Increase efficiency with mobile features

Push notifications alert technicians to safety issues and/or parking hazards. The camera enables technicians to snap a picture of the exact placement of equipment in the customer retail establishment – preventing lost time or confusion later on. Directional GPS arrows enable a technician to take the most optimal route – which is especially helpful if the technician is in a large plant or mall complex.

Empower technicians to provide better customer service

Technicians have more insights and knowledge at their fingertips. Parts Expert enables them to diagnose problems faster and get a customer machine up and running quicker – translating into better customer service and increased profits.

The app is backed by a great service plan

Through its service plan, IBM and Apple have teamed up to provide you with the most comprehensive support available. It includes 24/7 phone support from Apple and next-business-day on-site service from IBM. Whether buying or leasing devices, the IBM flexible procurement model enables you to go from procurement to deployment quickly. You can also manage all your iOS devices from a single portal and effortlessly apply security policies that ensure data protection on every device.

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